# Manager/Senior Manager |Sales and Service Transformation| Customer — Deloitte

Canonical: https://jobxdubai.com/jobs/li-4476155955-manager-senior-manager-sales-and-service-transformation-customer
Location: Riyadh, Saudi Arabia
Type: full_time · Level: lead
Monthly salary: AED 5,880 to 13,720 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-06
Apply: https://www.linkedin.com/jobs/view/manager-senior-manager-sales-and-service-transformation-customer-at-deloitte-4476155955?_l=en

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## Description

Manager/Senior Manager for Sales and Service Transformation practice

You will join our practice in the Middle East as part of Deloitte Digital. At Deloitte Digital, we are shaping the customer-centric transformation of tomorrow and accelerating digital change. You will strengthen our team in the Customer and Marketing consulting portfolio and live your passion for CRM with a holistic approach to process advisory and optimization, as well as implementation and operational management of sales and service solutions.

Areas of responsibility

• Provide advisory on CRM initiatives and run CRM projects; from roadmap creation, to target operating model definition, to software selection process, to software implementation

Required Skills

• 7-15 years of consulting experience, involved in advisory on CRM. Scoping, analysis, design, development, and delivery of CRM and CX solutions (Salesforce, SAP CX, Microsoft Dynamics or others)

• Previous proven experience in setting the CRM roadmap, strategy and operating model

• Previous experience in the following industries: banking, retail, energy or government

• CRM functional and technical "Techno-Functional" experience including extensive business process knowledge in areas such as sales and service management, contact centers, CPQ, with various technologies including integration areas

• Strong communication skills, ability to lead workshops and drive functional and technical discussions

• Studies in computer science, engineering, or business administration or comparable training, career changers are also welcome

• Pronounced affinity for new technologies and modern/agile methods of project management

• Previous consulting experience required in advisory capacity

• Passion for consulting work and the associated willingness to travel

Why Deloitte

• Our people and culture

• Diversity, equity and inclusion

• Making an impact that matters

• Learning and development

• Our client-work

• Innovation

• Empowered well-being

• Numerous career opportunities and clear career progression

• Continuous support from management

• Flexible work arrangements

• Benefits and rewards

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## Requirements

7-15 years of consulting experience, involved in advisory on CRM. Scoping, analysis, design, development, and delivery of CRM and CX solutions (Salesforce, SAP CX, Microsoft Dynamics or others); Previous proven experience in setting the CRM roadmap, strategy and operating model; Previous experience in the following industries: banking, retail, energy or government; CRM functional and technical "Techno-Functional" experience including extensive business process knowledge in areas such as sales and service management, contact centers, CPQ, with various technologies including integration areas; Strong communication skills, ability to lead workshops and drive functional and technical discussions; Studies in computer science, engineering, or business administration or comparable training, career changers are also welcome; Pronounced affinity for new technologies and modern/agile methods of project management; Previous consulting experience required in advisory capacity; Passion for consulting work and the associated willingness to travel

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