# Help Desk (1409) — 2P Perfect Presentation

Canonical: https://jobxdubai.com/jobs/li-4475679852-help-desk-1409
Location: Dammam, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 3,920 to 7,840 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-12
Apply: https://www.linkedin.com/jobs/view/help-desk-1409-at-2p-perfect-presentation-4475679852?_l=en

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## Description

Since 2004, 2P – Perfect Presentation has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise.

We are looking for a Help desk to provide front line IT support and ensure timely resolution of technical incidents and service requests.

Role Summary

The Help desk will serve as a primary point of contact for end-users, responsible for logging,troubleshooting, resolving, and escalating IT incidents and service requests in accordance with established IT support and ITIL-based processes.

Key Responsibilities

• Receive, log, categorize, and prioritize IT incidents and service requests.

• Provide first-line technical support to end-users.

• Troubleshoot common hardware, software, account access, and network connectivity issues.

• Assist users with password resets, account access, and basic system configuration.

• Resolve incidents within agreed SLAs whenever possible.

• Escalate unresolved or complex issues to the appropriate support teams.

• Track incidents and service requests through the IT ticketing system.

• Maintain accurate documentation of reported issues and resolutions.

• Communicate clearly with users regarding incident status and resolution.

• Follow established ITIL processes and Service Desk procedures

• Support knowledge-base updates and documentation of recurring solutions.

• Coordinate with infrastructure, application, network, and security teams when required.

Requirements

• High school diploma, associate degree in IT, bachelor’s degree, or relevant technical qualification**.

• 1–5 years of experience** in Service Desk, Help Desk, Technical Support, or a related role.

• Basic knowledge of computer hardware, software, and network connectivity.

• Familiarity with IT ticketing systems and incident management.

• Good understanding ofITIL concepts and service management processes is preferred.

• Strong troubleshooting and problem-solving skills.

• Good communication and customer-service skills.

• Ability to communicate technical information clearly to non-technical users.

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## Requirements

High school diploma, associate degree in IT, bachelor’s degree, or relevant technical qualification; 1–5 years of experience in Service Desk, Help Desk, Technical Support, or a related role; Basic knowledge of computer hardware, software, and network connectivity; Familiarity with IT ticketing systems and incident management; Good understanding of ITIL concepts and service management processes is preferred; Strong troubleshooting and problem-solving skills; Good communication and customer-service skills; Ability to communicate technical information clearly to non-technical users.

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