# Senior Key Account Specialist — Wared Logistics

Canonical: https://jobxdubai.com/jobs/li-4475656033-senior-key-account-specialist
Location: Riyadh, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 6,860 to 10,780 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-11
Apply: https://www.linkedin.com/jobs/view/senior-key-account-specialist-at-wared-logistics-4475656033?_l=en

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## Description

Job Summary:

To lead and manage relationships with Wared’s strategic customers, ensuring service excellence, account retention, revenue growth and profitability. The senior key account specialist acts as a main point of contact for high-value clients, aligning internal teams to deliver on commercial and operational expectations while identifying opportunities for upselling and service development.

Key Accountabilities:

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability

• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly

• Collaborate with internal teams to proactively manage end to end customer experience

• Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution

• Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback

• Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management

• Act as the first escalation point for major service issues and ensure structured follow-up and closure

• Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs.

Knowledge, Skills and Aptitude:

• Educational Qualifications and Certifications: Bachelor’s degree in business administration, Logistics, marketing or related field.

• Knowledge: Deep understanding of logistics and transportation services, particularly B2B contract servicin. Strong grasp of customer lifecycle management and account performance monitoring. Knowledge of pricing models, contract structures and SLA governance

• Technical Skills: Proficiency in CRM platforms. Competence in Microsoft office suite. Ability to analyze commercial performance data and translate into actionable insights

• Language Skills: Excellent verbal & written communication skills. Fluent in ARABIC and English

• Experience: Minimum 2 years of experience in commercial leadership roles.

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