# Call Center Officer — Lumi | لومي

Canonical: https://jobxdubai.com/jobs/li-4475598396-call-center-officer
Location: Riyadh, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 7,840 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-06
Apply: https://www.linkedin.com/jobs/view/call-center-officer-at-lumi-%D9%84%D9%88%D9%85%D9%8A-4475598396?_l=en

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## Description

We are looking for a Call Center Officer to deliver an exceptional customer experience throughout the car rental journey. You will handle customer inquiries, reservations, complaints, and follow-ups while ensuring accurate documentation and smooth service.

Key Responsibilities:

• Handle incoming customer calls and inquiries about rental services

• Manage car reservations, including bookings, modifications, and cancellations

• Handle customer complaints and ensure timely resolution

• Inform customers about promotions, discounts, and available services

• Follow up with customers after rentals to ensure satisfaction

• Maintain accurate customer records and reservation details

• Prepare reports on calls, complaints, and customer feedback

• Support and guide junior team members through knowledge sharing and on-the-job training

• Follow departmental policies, procedures, and service standards

• Identify opportunities for continuous improvement in customer service

What We’re Looking For:

• Bachelor’s degree in Business Administration, Public Relations, or a related field

• Minimum 2 years of relevant experience in customer service or a similar role

• Strong communication and interpersonal skills

• Good problem-solving and organizational skills

• Attention to detail and ability to maintain accurate records

• Ability to handle customer complaints professionally

• Ability to work effectively in a fast-paced environment

If you’re passionate about customer experience and enjoy working in a dynamic environment, we’d love to hear from you.

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## Requirements

Bachelor’s degree in Business Administration, Public Relations, or a related field. Minimum 2 years of relevant experience in customer service or a similar role.

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