# Facilities Maintenance Supervisor — eXtra (United Electronics Co.)

Canonical: https://jobxdubai.com/jobs/li-4475575211-facilities-maintenance-supervisor
Location: Riyadh, Saudi Arabia
Type: full_time · Level: lead
Monthly salary: AED 8,820 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-05
Apply: https://www.linkedin.com/jobs/view/facilities-maintenance-supervisor-at-extra-united-electronics-co-4475575211?_l=en

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## Description

We are looking for an experienced Home Maintenance Supervisor to lead our multi-discipline maintenance operations, in Service department.

Key Responsibilities:

• Service Operations Management: Plan daily scheduling, routing, and job assignments for Home Maintenance Technicians based on specialization, service demand, and capacity.

• Service Quality & Customer Experience: Own service quality outcomes, improve First-Time Fix rates, reduce repeat service cases, and ensure timely resolution of customer complaints.

• Tools, Assets & Spare Parts: Manage technician tools and equipment, oversee spare parts issuance and reconciliation, and coordinate with Warehouse / Supply Chain on availability and shortages.

• Technician Management: Manage attendance, leave, discipline, and daily deployment while providing operational guidance and coaching to technicians.

• Performance Management: Monitor technician performance and recommend training, certification, or corrective actions when required.

• Safety & Compliance: Ensure compliance with safety standards, service procedures, and customer experience guidelines.

• Reporting & Governance: Monitor service completion, turnaround time, quality, First-Time Fix, and capacity utilization, and provide regular performance reports to management.

• Operational Escalations: Act as the key escalation point for technical, operational, and customer-related issues, proactively identifying and addressing service risks.

Essential Qualifications & Skills:

• Experience: 7–10+ years of technical experience, including 3–5 years in a supervisory role.

• Technical Expertise: Hands-on experience in Plumbing, Electrical, or HVAC; VRF, smart homes, and premium fixtures are a plus.

• Quality: Strong attention to detail with high standards for workmanship, safety, and service quality.

• Customer Experience: Professional communication skills with the ability to handle VIP customers and escalations effectively.

• Operational Excellence: Strong prioritization and problem-solving skills, with experience managing TAT and First-Time Fix (FTF) KPIs.

• Digital Skills: Proficient in digital tools for service performance and KPI reporting.

• People Leadership: Strong team management, coaching, and communication skills.

• Education: Technical Diploma or equivalent in Electrical, Mechanical, HVAC, Plumbing, or a related field.

• Core Competencies: Customer Focus, Accountability, Innovation, Collaboration, and Continuous Improvement.

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