# Information Technology Manager - Kuwait — Confidential

Canonical: https://jobxdubai.com/jobs/li-4475531659-information-technology-manager-kuwait
Location: Kuwait City, Kuwait
Type: full_time · Level: lead
Monthly salary: AED 83,650 to 131,450 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-05
Apply: https://www.linkedin.com/jobs/view/information-technology-manager-kuwait-at-confidential-4475531659?_l=en

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## Description

Job Purpose:

Responsible for the organization's day-to-day IT operations, systems, and infrastructure, while leading the Group's digital transformation agenda, branch-level IT governance, data governance, and overall business continuity management.

Responsibilities / Day-to-Day:

• ERP system and enhancements

• Helpdesk and enhancements

• Hardware and onboarding

• Sizing of back-end infrastructure and hosting

• Website management

• CRM

• Physical security (access control)

• Cybersecurity framework and best practices

Branch IT Governance:

• Establish and manage IT representation in every branch, either through dedicated resources or nominated IT coordinators

• Standardize IT infrastructure, systems, hardware, software, policies, and cybersecurity controls across all branches

• Define clear reporting lines, responsibilities, and escalation paths between branch IT representatives and Group IT

• Ensure reliable and secure branch connectivity to Group systems, including internet redundancy, VPN, and remote access

• Maintain centralized visibility of branch IT assets, licenses, vendors, contracts, incidents, and operating costs

• Conduct periodic branch IT health checks, risk assessments, and compliance reviews

• Manage IT requirements for opening, expanding, relocating, or closing branches

• Consolidate branch requirements into the Group IT roadmap, budget, and procurement plan

• Track branch IT service levels and provide consolidated performance and risk reporting to management

• Ensure each branch has appropriate backup and disaster-recovery arrangements, aligned with the Group Business Continuity Plan

Data Governance:

• Data Protection — establish and enforce policies and controls to safeguard organizational and personal data

• Master Data Management — ensure consistency, accuracy, and governance of core data across systems

• Data Migration — oversee migration efforts as needed (e.g., system upgrades, new platform rollouts, branch consolidations)

• Data Archiving — define and maintain archiving policies and retention practices in line with compliance requirements

Business Continuity (Group-wide):

• Own overall Business Continuity Management for the organization, including developing, testing, and maintaining the Group's business continuity plan, and coordinating cross-functional readiness for major disruptions — branch-level BC/DR arrangements roll up into this Group-wide plan

Long-Term / Digital Transformation Initiative:

• Revamp and improve:

• Reimbursement process

• Air travel and ticketing

• CRM — shift to a true customer relationship management platform

• Enable AI where applicable

• Act as single point of contact (SPOC) for ongoing internal digital transformation.

• Standardize and enhance existing workflows

• Streamline the PR/PO approval cycle, including implementing an authority matrix

• Generate accurate, real-time statistics for each leader on their respective division/unit

• Digitize and develop structured processes for currently paper-based approval cycles

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field (required)

• Master's degree in a relevant discipline (preferred)

• Relevant professional certifications preferred, such as:

• PMP (Project Management Professional)

• ITIL (IT Infrastructure Library)

• CISSP / CISM (for cybersecurity governance)

• COBIT or TOGAF (for IT governance/enterprise architecture)

• Certifications in Business Continuity Management (e.g., CBCP) an advantage

Experience:

• Minimum 10–12 years of progressive IT experience, including at least 5 years in a senior leadership or Head of IT capacity

• Proven experience managing IT operations across multiple branches/locations, ideally within a multi-country or group structure

• Demonstrated experience leading digital transformation initiatives, ERP systems, and CRM platforms

• Experience overseeing cybersecurity frameworks, data governance, and business continuity planning

• Experience managing budgets, vendor relationships, and cross-functional stakeholders

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