# Technical Project Manager — First Point Group

Canonical: https://jobxdubai.com/jobs/li-4474882903-technical-project-manager
Location: Abu Dhabi, UAE
Type: full_time · Level: mid
Monthly salary: AED 35,000 to 45,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-09
Apply: https://www.linkedin.com/jobs/view/technical-project-manager-at-first-point-group-4474882903?_l=en

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## Description

About Our Client:

• A leading cloud technology and digital transformation solutions provider with a rapidly expanding footprint in the UAE

Role: Project Manager (IT Service Management & Transformation)

Key Responsibilities:

• Manage large-scale outsourced IT development and transformation projects using Agile, Waterfall, or hybrid methodologies.

• Establish ITSM processes, drive productivity improvements, and oversee operational procedures and team planning.

• Serve as the primary point of contact for service quality, performance, and capacity planning aligned with customer growth needs.

• Monitor customer feedback to refine service delivery and ensure consistent quality.

• Lead project coordination, resolve issues, and manage internal/external resources and vendor relationships.

• Conduct regular operational and performance reviews (DSR, weekly, monthly) with service delivery teams.

• Oversee end-to-end service management, including contracts, vendor performance, renewals, and compliance.

• Collaborate with sales and technical teams to strengthen customer relationships and identify new opportunities.

Qualifications:

• 3-5 years in IT program/project management within an ITSM-focused organization.

• Hands-on experience in Agile/SAFe, ITSM/ITOM/ITAM practices, and ITSM tool migration (CSM module required).

• Knowledge of platform security, integrations, and testing phases (SIT, UAT, security testing).

• Familiar with ITIL and full SDLC in Agile/Scrum environments.

• Strong interpersonal skills, result-driven, and eager to learn emerging technologies (microservices, cloud-native solutions, data analytics).

Kindly note:

This is on-site role in Abu Dhabi.

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