# Customer Service Manager DXB Customer Service Manager DXB — Lufthansa Technik

Canonical: https://jobxdubai.com/jobs/li-4474092445-customer-service-manager-dxb-customer-service-manager-dxb
Location: Dubai, UAE
Type: full_time · Level: lead
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-06
Apply: https://www.linkedin.com/jobs/view/customer-service-manager-dxb-customer-service-manager-dxb-at-lufthansa-technik-4474092445?_l=en

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## Description

The sky’s the limit in Dubai - join our dynamic Fulfillment team and play a pivotal role in delivering excellence for the Aircraft Component Segment across the thriving Middle East and Africa region!

Ready to soar? Apply today.

Tasks

• Central contact person within customer service for all issues of daily operational business of high complexity and escalation

• Manage the customer relationship at operational level and ensure its ongoing development

• Monitor costs and revenue on the relevant customer contract independently.

• Analyze profitability and ensure invoicing in line with customer contract

• Identify and manage revenue opportunities and realize cross- and up-selling potential within area of responsibility

• Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System

• Prepare performance dialog with the customer and internal interfaces within LHT and lead it based on the available reports and KPIs

• Assume key user functionality for projects, processes and interfaces; Assist and instruct employees

• Develop and implement customer-specific special processes

• Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information

• Work in and with various IT systems, such as SAP, MAX-LRU, LHT developed CRM tool

Benefits

• Medical Insurance

• Development programs / Training options

• Flight privileges

Requirements

• University or technical college degree preferably with aviation background

• 3-5 years relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft

• Experience of working in a multinational company

• Knowledge of economic principles and contexts

• Fluent in English, Arabic and/or German desirable

• Very high service and customer orientation, sociable

• Good computer skills (MS-Office, SAP R / 3)

• Ability to work within teams

• Ability to guide employees

• Creativity / innovative thinking

• High degree of flexibility

• Independent and systematic working within a rapidly changing environment

• Responsibility and self-initiative

• Openness for professional development

• Ability to handle stress

• Willing to travel

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## Requirements

University or technical college degree preferably with aviation background
3-5 years relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft
Experience of working in a multinational company
Knowledge of economic principles and contexts
Fluent in English, Arabic and/or German desirable
Very high service and customer orientation, sociable
Good computer skills (MS-Office, SAP R / 3)
Ability to work within teams
Ability to guide employees
Creativity / innovative thinking
High degree of flexibility
Independent and systematic working within a rapidly changing environment
Responsibility and self-initiative
Openness for professional development
Ability to handle stress
Willing to travel

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