# Social Media Customer Service - Riyadh — 2P Perfect Presentation

Canonical: https://jobxdubai.com/jobs/li-4474048349-social-media-customer-service-riyadh
Location: Riyadh, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 7,840 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-06
Apply: https://www.linkedin.com/jobs/view/social-media-customer-service-riyadh-at-2p-perfect-presentation-4474048349?_l=en

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## Description

We are seeking a Social Media Customer Service to join our team in providing timely, professional, and customer-focused support across social media platforms, with a strong focus on X (formerly Twitter).

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across social media platforms.

• Monitor and manage customer comments, direct messages, and online reviews.

• Maintain a positive and professional brand image through all customer interactions.

• Resolve, track, document, and report recurring customer feedback, concerns, and trends.

• Collaborate with internal teams to ensure timely resolution of customer issues.

Requirements:

• 1–3 years of experience in social media customer service.

• Familiarity with social media platforms including X (Twitter), Instagram, Facebook, TikTok, and LinkedIn.

• Fluency in both Arabic and English, with excellent written and verbal communication skills.

Skills:

• Strong problem-solving and conflict-resolution abilities.

• High level of attention to detail, observation, and analytical thinking.

• Ability to manage multiple conversations and tasks simultaneously.

• Customer-focused mindset with a positive and professional attitude.

• Flexibility to work varying schedules and hours when required.

• Ability to work independently and collaboratively within a team.

• Proficiency in Microsoft Office and customer service tools is a plus.

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## Requirements

1–3 years of experience in social media customer service. Familiarity with social media platforms including X (Twitter), Instagram, Facebook, TikTok, and LinkedIn. Fluency in both Arabic and English, with excellent written and verbal communication skills.

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