# (UAE Nationals Only) Customer Service Manager-CXC - CSU- Client Experience and Conduct Group — Mashreq

Canonical: https://jobxdubai.com/jobs/li-4473905142-uae-nationals-only-customer-service-manager-cxc-csu-client-experience-and-conduc
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-30
Apply: https://www.linkedin.com/jobs/view/uae-nationals-only-customer-service-manager-cxc-csu-client-experience-and-conduct-group-at-mashreq-4473905142?_l=en

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## Description

Customer Service Manager - Client Experience
Corporate Banking
CIBG Customer Service Relationship Manager will be solely responsible to answer / resolve customer queries, enquiries, complaints etc. by effectively coordinating with the relevant supporting units and freeing up RMs/ARMs time pertaining to Customer Service Issues, thereby helping Large Corporate RMs to get additional business within CIBG Large Corporates.
• Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc.
• Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers
• Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients
• Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
• Ability to clearly identify Root Cause and propose process improvements
• Timely logging of all queries in CRM
• Provide highest level of service to Corporate Customers both in UAE & overseas
• Understand client needs in order to effectively service the customers
• Be well versed with product, services, solutions of the Bank’s offering, as well as on problem resolution, escalation processes and problem tracking mechanism
• Support implementation of necessary applications and processes to automate the whole process, to minimize time response and to assure a proper identification and monitoring of problem resolution.
• Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
• Ability to analyze root of problems and define escalation processes and to track problem resolution
• University graduate preferable with minimum 3 - 5 years’ experience in Corporate Customer service
• Prior Cash management and operations experience of 2yrs – FI experience will be an added advantage
• Exceptional communication skills with complete command over spoken and written English & Arabic

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## Requirements

University graduate preferable with minimum 3 - 5 years’ experience in Corporate Customer service. Prior Cash management and operations experience of 2yrs – FI experience will be an added advantage. Exceptional communication skills with complete command over spoken and written English & Arabic.

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