# L1 Desktop Support Engineer — Astek

Canonical: https://jobxdubai.com/jobs/li-4473651158-l1-desktop-support-engineer
Location: Jeddah, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 6,860 to 10,780 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-05
Apply: https://www.linkedin.com/jobs/view/l1-desktop-support-engineer-at-astek-4473651158?_l=en

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## Description

For one of our clients, we are looking for an L1 Desktop Support Engineer to provide first-level technical support to end users across hardware, software, and basic infrastructure-related issues.

Key Responsibilities

• Provide first-line support for desktops, laptops, printers, and peripheral devices.

• Troubleshoot basic hardware, software, operating system, network, Wi-Fi, VPN, and printer issues.

• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

• Assist with password resets, account unlocks, and user access-related issues.

• Provide remote support using approved remote assistance tools.

• Log, track, update, and resolve incidents and service requests through the ITSM tool.

• Monitor ticket queues and ensure compliance with SLA targets.

• Escalate complex or unresolved issues to L2/L3 support teams.

• Assist with laptop and desktop setup, deployment, refresh, and replacement activities.

• Maintain accurate asset inventory and device records.

• Support user onboarding and offboarding activities, including account setup, access provisioning, asset collection, and access removal.

• Perform basic Active Directory activities and coordinate with network, server, and application teams.

• Maintain clear documentation of troubleshooting activities and resolutions.

• Follow ITIL-based Incident, Request, and Change Management processes.

• Adhere to organizational security, compliance, and IT policies.

Requirements

• 2–5 years of experience in desktop support, service desk, or IT support.

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related discipline.

• Strong knowledge of Windows 10 and Windows 11.

• Hands-on experience with Microsoft 365, Outlook, Teams, OneDrive, and basic SharePoint support.

• Basic knowledge of Active Directory, DNS, DHCP, TCP/IP, networking, VPN, and printer troubleshooting.

• Experience using ITSM tools; knowledge of BMC Helix is preferred.

• Basic knowledge of macOS is an advantage.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service abilities.

• Ability to work collaboratively and support a global user base.

• Willingness to work in shifts and follow shift schedules.

• Relevant technical certifications are an advantage.

Preferred Certifications

• ITIL Foundation

• Microsoft Fundamentals: MS-900 or AZ-900

• CompTIA A+

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## Requirements

2–5 years of experience in desktop support, service desk, or IT support. Bachelor’s degree or diploma in Computer Science, Information Technology, or a related discipline. Strong knowledge of Windows 10 and Windows 11. Hands-on experience with Microsoft 365, Outlook, Teams, OneDrive, and basic SharePoint support. Basic knowledge of Active Directory, DNS, DHCP, TCP/IP, networking, VPN, and printer troubleshooting. Experience using ITSM tools; knowledge of BMC Helix is preferred. Basic knowledge of macOS is an advantage. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to work collaboratively and support a global user base. Willingness to work in shifts and follow shift schedules. Relevant technical certifications are an advantage.

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