# Customer Service Executive — James Patrick

Canonical: https://jobxdubai.com/jobs/li-4473241196-customer-service-executive
Location: Dubai, UAE
Type: full_time · Level: junior
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-29
Apply: https://www.linkedin.com/jobs/view/customer-service-executive-at-james-patrick-4473241196?_l=en

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## Description

Our client is a growing health and wellness brand.

Responsibilities:

• Respond to customer enquiries across email, live chat, social media, and other customer service channels.

• Assist customers with orders, deliveries, subscriptions, refunds, cancellations, promotions, and payments.

• Investigate customer issues and take ownership of resolving them from start to finish.

• Handle customer complaints and difficult conversations in a calm and professional manner.

• Manage customer tickets and maintain accurate records using CRM/customer service platforms.

• Identify recurring customer issues and share feedback to improve the customer experience.

• Work closely with Operations, Logistics, and E-commerce teams to resolve customer issues.

Qualifications:

• Customer Service experience within e-commerce, retail, DTC, beauty, wellness, or a similar consumer-facing business is preferred

• Excellent written and verbal communication skills in English

• Strong organisational skills with the ability to manage a high volume of enquiries

• Experience with Gorgias, Zendesk, Intercom, or similar CRM platforms

• Strong problem-solving skills and a proactive approach

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