# Showroom Customer Service Representative — Baytonia

Canonical: https://jobxdubai.com/jobs/li-4473238306-showroom-customer-service-representative
Location: Khobar, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 7,840 to 10,780 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-29
Apply: https://www.linkedin.com/jobs/view/showroom-customer-service-representative-at-baytonia-4473238306?_l=en

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## Description

At Baytonia, we believe every showroom visit is an opportunity to build genuine trust with our customers. We are looking for a Showroom Customer Service Representative who is professional, attentive to detail, and committed to ensuring a smooth customer experience from the moment they enter the showroom until their order is delivered.

Job Purpose:

To provide excellent customer service within the showroom by handling customer inquiries, following up on orders and feedback, and coordinating with relevant teams to ensure clear communication and a smooth customer experience.

Key Responsibilities:

* Welcome and assist customers in the showroom in a professional and friendly manner, and direct them according to their needs.

* Understand and handle customer inquiries related to products, orders, delivery, warranty, exchanges, and returns.

* Provide customers with clear and accurate information regarding company policies, delivery timelines, order status, and after-sales procedures.

* Coordinate with the Sales Team to assist customers and refer them to the appropriate team member when needed.

* Follow up on customer orders and ensure that contact details, delivery addresses, and any special requests or notes are complete and accurate.

* Contact customers by phone or through approved communication channels to confirm orders or provide delivery updates.

* Receive, record, and follow up on customer complaints and feedback with the relevant departments until an appropriate resolution is reached.

* Coordinate with Sales, Warehouse, Delivery, and After-Sales teams to ensure timely and accurate responses to customer inquiries.

* Ensure that customers are not provided with unconfirmed information regarding product availability or delivery dates.

* Update customer information, notes, and follow-up status in the approved system.

* Maintain the cleanliness and organization of the reception area and ensure that catalogs and promotional materials are readily available.

* Contribute to measuring customer satisfaction and report recurring feedback to management to support service improvement.

* Comply with company policies, working hours, and professional customer service standards.

Qualifications & Requirements

* Minimum high school diploma.

* Previous experience in customer service or sales; experience in retail or the furniture industry is preferred.

* Excellent communication and interpersonal skills, with the ability to interact professionally with different types of customers.

* Strong problem-solving skills and the ability to handle customer concerns calmly and professionally.

* Proficiency in using sales or customer service systems and Microsoft Office.

* Fluency in Arabic; English is an added advantage.

* Willingness to work on-site at the showroom according to the approved shift schedule.

* Professional appearance and excellent interpersonal etiquette.

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