# Customer Service Specialist — Aqarat Real Estate Development Company | شركة عقارات للتطوير والتنمية

Canonical: https://jobxdubai.com/jobs/li-4473217638-customer-service-specialist
Location: Jeddah, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 11,760 to 17,640 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-29
Apply: https://www.linkedin.com/jobs/view/4473217638

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## Description

Job Summary

The Customer Service Specialist is responsible for handling customer inquiries, requests, and complaints across all official communication channels — phone calls, email, the company WhatsApp, social media channels, and the customer service platform. They will provide accurate information, deliver a distinguished service experience, and ensure timely resolution of issues to enhance customer satisfaction and strengthen long-term relationships with the company.

ROLES & RESPONSIBILITIES

• Receive and handle customer inquiries, requests, and complaints across all official channels: phone calls, email, the company WhatsApp, social media channels, and the customer service platform.

• Respond to customers within the approved Service Level Agreements (SLAs) and ensure consistency of message and tone across all channels.

• Provide accurate information about the company's projects, lands, products, and services.

• Document all interactions, requests, and complaints in the customer service platform / CRM accurately and on time.

• Escalate complex issues and complaints to the relevant department or direct manager and follow up until closure.

• Coordinate with the Sales, Marketing, Legal, and Finance teams to resolve customer issues end-to-end.

• Monitor the company's social media channels and respond to public comments and direct messages professionally and in line with the brand voice.

• Follow up on after-sales requests and ensure customer satisfaction with the provided resolution.

• Conduct customer satisfaction surveys and gather feedback to support continuous service improvement.

• Maintain customer confidentiality and comply with the company's data protection policies.

• Submit periodic reports on tickets, complaints, and channel performance to the direct manager.

• Contribute to building and updating the FAQs library and customer service knowledge base.

• Stay updated on the company's projects, offers, and policies to ensure accuracy of the information provided.

QUALIFICATIONS

Minimum Education Required

• Diploma or bachelor's degree in Business Administration, Marketing, Communication, or equivalent.

Professional Certifications Required

• Customer service or contact center certifications are preferred (e.g., COPC, HDI, or equivalent).

Years of experience are required.

• Minimum two years of experience in customer service, preferably in the real estate sector or a related industry.

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## Requirements

Minimum two years of experience in customer service, preferably in the real estate sector or a related industry. Diploma or bachelor's degree in Business Administration, Marketing, Communication, or equivalent. Customer service or contact center certifications are preferred (e.g., COPC, HDI, or equivalent).

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