# Field Support Staff — Arab Solutions

Canonical: https://jobxdubai.com/jobs/li-4473204631-field-support-staff
Location: Doha, Qatar
Type: full_time · Level: mid
Monthly salary: AED 6,054 to 9,081 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-29
Apply: https://www.linkedin.com/jobs/view/field-support-staff-at-arab-solutions-4473204631?_l=en

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## Description

Job Role: Field Support Staff

Job Description

• Management, maintenance and support of end users' assets, including current hardware and software, or that which will be added during the contract period.

• Software installation: Office installation, Operating system installation, Build standard images, Other Program installation.

• Hardware installation: PC setup, Device Check, Printer installation, Scanner installation, Printer ink.

• Conduct surveys for workplace (assets, users, locations, applications, etc.).

• Follow ITIL policies and procedures related to managing end user support.

• Prepare reports related to end user support calls.

• Provide end user VIP support.

• Provide troubleshooting of network connectivity and server issues.

• Proactively assisting with help desk duties, supporting printers, hardware, software and related technical issues.

• Installation and Configuration of Operating Systems on Desktops and all other MOJ users-related day-to-day software.

• Configuration Setup and Troubleshooting of Email client.

• Detecting, diagnosing and correcting computer hardware, software, and peripheral errors.

• Keep track on the entire H/W and S/W MOJ inventory.

• Replace any hardware device which is not working.

• Ability to perform partition, drive space allocation and understand NTFS and FAT partitioning.

• Printers and peripherals support.

Requirements

• University Degree in Computer, Information Technology, or equivalent.

• CompTIA A+ certified.

• ITIL Foundation Certified.

• Microsoft 365 Certified.

• CCNA Certified.

• At least 4 years of experience in desktop troubleshooting (hardware and software).

• Experience in supporting Windows Environment. Expert in supporting applications and systems and analyzing Business requirements related to applications and procedures.

• Fluent in English and Arabic (English/Arabic).

Skills: ccna,ntfs,peripherals,pc setup,fat,moj,supporting printers,itil foundation,configuration setup,troubleshooting,itil policies

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## Requirements

University Degree in Computer, Information Technology, or equivalent.
CompTIA A+ certified.
ITIL Foundation Certified.
Microsoft 365 Certified.
CCNA Certified.
At least 4 years of experience in desktop troubleshooting (hardware and software).
Experience in supporting Windows Environment. Expert in supporting applications and systems and analyzing Business requirements related to applications and procedures.
Fluent in English and Arabic (English/Arabic).

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