# VIP Support Engineer - IT Managed Services - Arabic Must - Dubai — Sanvi Engineering And Business Consulting Solutions

Canonical: https://jobxdubai.com/jobs/li-4472865518-vip-support-engineer-it-managed-services-arabic-must-dubai
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 10,000 to 12,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-02
Apply: https://www.linkedin.com/jobs/view/vip-support-engineer-it-managed-services-arabic-must-dubai-at-sanvi-engineering-and-business-consulting-solutions-4472865518?_l=en

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## Description

• ROLE TITLE:* VIP Support Engineer

• Function:* VIP Support

• Salary Band:* AED 10000 - 12000 / month (all-inclusive)

• Location:* Dubai, UAE

• Hiring For:* IT Managed Services & Consulting Company

• Experience Required:* 6-10 years, minimum 2 in a VIP or executive support capacity in Managed Services

• Reports To:* VIP Support Lead

• Language Requirement:* Arabic MUST + English

Role Purpose

Deliver dedicated white-glove technical support to Ministry executive leadership and their offices, resolving issues end-to-end across the full technology stack with discretion, speed and minimal escalation.

Key Responsibilities

• Act as named single point of contact for an assigned group of executives and their support staff.

• Own incidents to resolution across desktop, mobile, collaboration, server and storage layers regardless of tier boundaries.

• Provide proactive support - pre-meeting readiness checks, board and council session support, executive travel preparation and device health monitoring.

• Deliver full Microsoft Teams support including Teams Rooms, live events, town halls and audio/video quality troubleshooting.

• Manage executive mailbox, calendar delegation, archiving and Exchange Online issues.

• Perform Wintel server and storage administration tasks supporting the executive environment.

• Troubleshoot connectivity for executive areas, home offices and remote working, including VPN and secure access.

• Coordinate vendors, L3 teams and security functions while retaining full ownership of the executive user experience.

• Provide on-site presence at Ministry events, ceremonies and high-profile sessions.

• Maintain absolute confidentiality over all information encountered in the course of support.

Required Technical Skills

• Wintel - Windows Server administration, Active Directory, Group Policy, DNS and DHCP.

• Storage - SAN and NAS fundamentals, file services, NTFS permissions, backup and restore operations.

• Microsoft - Microsoft 365, Exchange Online, Intune, SharePoint, OneDrive, Entra ID.

• Teams - full administration and troubleshooting including Teams Rooms, peripherals and meeting quality analysis.

• Networking - solid working knowledge of TCP/IP, routing fundamentals, VPN, Wi-Fi and firewall concepts.

• Endpoint security tooling, encryption and mobile device management.

• Windows 10/11 advanced troubleshooting and performance tuning.

Qualifications & Certifications

• Bachelor's degree in IT, Computer Science or a related discipline.

• Preferred: MCSA/MCSE, Microsoft 365 Certified, CCNA, ITIL Foundation.

Other Requirements

• *Arabic MUST - Mandatory & Non-Negotiable.* Candidates without fluent Arabic will not be considered.

• Must have English proficiency as well.

• Prior experience with an IT Managed Services & Consulting Company is mandatory.

• Executive-appropriate presence, communication style and grooming.

• Flexibility for out-of-hours support and executive travel windows.

• High degree of discretion; must be comfortable operating around confidential material.

• Clean police clearance and security vetting.

Work Location: Dubai, UAE.

Immediate joiners are preferred.

Contact us at +91 9791033506

botim calls at +91 9791033506

WhatsApp us at +91 9791033506

Skills: security,teams,troubleshooting,storage,it,windows,vip,managed services,arabic,microsoft

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