# VIP Support Lead - IT Managed Services - Arabic Must - Dubai — Sanvi Engineering And Business Consulting Solutions

Canonical: https://jobxdubai.com/jobs/li-4472863575-vip-support-lead-it-managed-services-arabic-must-dubai
Location: Dubai, UAE
Type: full_time · Level: lead
Monthly salary: AED 10,000 to 12,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-02
Apply: https://www.linkedin.com/jobs/view/vip-support-lead-it-managed-services-arabic-must-dubai-at-sanvi-engineering-and-business-consulting-solutions-4472863575?_l=en

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## Description

• ROLE TITLE:* VIP Support Lead

• Function:* VIP Support

• Salary Band:* AED 10000 - 12000 / month (all-inclusive)

• Location:* Dubai, UAE

• Hiring For:* IT Managed Services & Consulting Company

• Experience Required:* 8-12 years, minimum 3 leading a VIP or executive support function in Managed Services

• Reports To:* Service Delivery Manager

• Language Requirement:* Arabic MUST + English

Role Purpose

Lead the eight-person VIP function, owning service quality, escalation management and the relationship with the Ministry executive community.

Key Responsibilities

• Line-manage the VIP Support Engineers and VIP Service Coordinator - rostering, performance management, coaching and development.

• Own the VIP service standard, SLA definition, quality assurance framework and satisfaction measurement.

• Act as primary escalation point for executive dissatisfaction and politically sensitive incidents.

• Build and maintain relationships with executive offices, chiefs of staff and executive assistants.

• Drive proactive service improvement based on VIP incident trends and telemetry.

• Interface with the Service Delivery Manager and ITSM function on major incidents affecting executives.

• Own VIP onboarding standards for newly appointed executives.

• Deputise on hands-on VIP support delivery during peak periods or team absence.

• Produce VIP service reporting into the monthly governance cycle.

Required Technical Skills

• Full VIP Support Engineer technical baseline across Wintel, storage, Microsoft stack, Teams and networking.

• Proven people leadership in a customer-facing technical team.

• Strong stakeholder management at executive and government level.

• Service quality frameworks, QA and satisfaction measurement.

• ITSM reporting and analysis.

Qualifications & Certifications

• Bachelor's degree in IT, Computer Science or a related discipline.

• ITIL Foundation minimum; ITIL Intermediate or Managing Professional preferred.

• Microsoft certification preferred.

Other Requirements

• *Arabic MUST - Mandatory & Non-Negotiable.* Candidates without fluent Arabic will not be considered.

• Must have English proficiency as well.

• Prior experience with an IT Managed Services & Consulting Company is mandatory.

• Executive-appropriate presence and communication.

• Availability for out-of-hours escalation.

• Clean police clearance and security vetting.

Work Location: Dubai, UAE.

Immediate joiners are preferred.

Contact us at +91 9791033506

botim calls at +91 9791033506

WhatsApp us at +91 9791033506

Skills: microsoft,vip,english,managed services,it,escalation,itil,management,reporting,arabic

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## Requirements

8-12 years, minimum 3 leading a VIP or executive support function in Managed Services; Arabic MUST; English proficiency; Prior experience with an IT Managed Services & Consulting Company; Executive-appropriate presence and communication; Availability for out-of-hours escalation; Clean police clearance and security vetting.

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