# Customer Service Supervisor — Laverne Group | مجموعة لافيرن

Canonical: https://jobxdubai.com/jobs/li-4472800652-customer-service-supervisor
Location: Riyadh, Saudi Arabia
Type: full_time · Level: lead
Monthly salary: AED 6,860 to 8,820 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-01
Apply: https://www.linkedin.com/jobs/view/customer-service-supervisor-at-laverne-group-%D9%85%D8%AC%D9%85%D9%88%D8%B9%D8%A9-%D9%84%D8%A7%D9%81%D9%8A%D8%B1%D9%86-4472800652?_l=en

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## Description

Job Summary:

We are looking for an experienced Customer Service Supervisor to lead the customer service team and ensure a high-quality and consistent customer experience across all digital communication channels.

Key Responsibilities:

• Supervise and manage the customer service team across X (Twitter), Instagram, WhatsApp, and other digital channels.

• Ensure customer responses are consistent with the brand’s tone of voice and communication standards.

• Monitor daily messages, comments, mentions, and direct messages to ensure timely and high-quality responses.

• Handle and escalate critical customer cases and sensitive issues when required.

• Manage customer complaints and digital communication crises before they escalate.

• Train and coach the customer service team to maintain professional and consistent communication.

• Monitor customer service KPIs, including response time, customer satisfaction, and ticket resolution rate.

• Analyze recurring inquiries, feedback, and complaints and prepare reports to improve the overall customer experience.

• Coordinate with Logistics, Shipping, Order Management, Content, and other relevant teams to ensure accurate and smooth communication.

• Ensure a consistent customer experience across digital channels and the e-commerce platform.

Requirements:

• Minimum 3 years of experience in Customer Service or Customer Experience, preferably within e-commerce or digital channels.

• Previous experience in supervising or leading a customer service team.

• Strong communication, problem-solving, and complaint-handling skills.

• Experience in monitoring customer service KPIs and preparing performance reports.

• Good knowledge of digital customer service channels and social media platforms.

• Strong Arabic and English communication skills.

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## Requirements

Minimum 3 years of experience in Customer Service or Customer Experience, preferably within e-commerce or digital channels. Previous experience in supervising or leading a customer service team. Strong communication, problem-solving, and complaint-handling skills. Experience in monitoring customer service KPIs and preparing performance reports. Good knowledge of digital customer service channels and social media platforms. Strong Arabic and English communication skills.

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