# Enterprise Associate - Customer Success — Talents Sea | تالنتس سي

Canonical: https://jobxdubai.com/jobs/li-4472433594-enterprise-associate-customer-success
Location: Riyadh, Saudi Arabia
Type: full_time · Level: senior
Monthly salary: AED 27,440 to 41,160 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-27
Apply: https://www.linkedin.com/jobs/view/enterprise-associate-customer-success-at-talents-sea-%D8%AA%D8%A7%D9%84%D9%86%D8%AA%D8%B3-%D8%B3%D9%8A-4472433594?_l=en

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## Description

Job Title: Enterprise Associate - Customer Success

Location: Riyadh, Saudi Arabia (On-site)

Employment Type: Full-time

Industry: IT / FinTech / Technology

About the Role

We are looking for an experienced Enterprise Associate - Customer Success to join our team in Riyadh, KSA.

Reporting directly to the Sales Manager, you will play a pivotal role in championing the enterprise customer experience. You will ensure clients realize the full value of our services, manage the technical and contractual lifecycle, and drive long-term client retention and satisfaction.

Key Responsibilities

• Onboarding: Welcome new enterprise clients and guide them through setup, implementation, and training for a smooth transition.

• Account & Relationship Management: Maintain strong relationships with assigned enterprise accounts, listen to feedback, and proactively solve pain points.

• Ongoing Advisory & Support: Serve as a trusted advisor, handling day-to-day technical issues and guiding clients on best practices.

• Renewals & Growth: Partner with Sales Account Managers on renewal strategies, keeping clients informed on usage via intuitive dashboards and metrics.

• Cross-Functional Advocacy: Gather customer feedback and advocate for client needs across Operations, Finance, and Marketing to continuously improve products and services.

Key Performance Indicators (KPIs)

• Reporting & Utilization: Deliver quarterly usage reports and encourage client product adoption.

• Engagement & Satisfaction: Maintain high Customer Engagement Scores and track qualitative CSAT feedback.

• Efficiency: Optimize Average Resolution Time for issues and streamline the Onboarding Efficiency rate.

Requirements & Qualifications

• Experience: 6+ years of experience in Customer Success, Account Management, or Client Services.

• Industry Preference: Prior experience in a Multinational Corporation (MNC), IT company, or FinTech is preferred.

• Education: Bachelor’s degree in Business, Engineering, Data, IT, Computer Science, or a related field.

• Languages: Fluency in both Arabic and English (Speaking & Writing) is strictly required.

• Skills: Excellent presentation preparation, strong problem-solving capabilities, and a proven track record of delivering an elite client experience.

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## Requirements

Experience: 6+ years in Customer Success, Account Management, or Client Services. Education: Bachelor’s degree in Business, Engineering, Data, IT, Computer Science, or a related field. Languages: Fluency in both Arabic and English (Speaking & Writing) is strictly required.

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