# IT Service Delivery & ITSM Manager — Mina Excellence

Canonical: https://jobxdubai.com/jobs/li-4471484563-it-service-delivery-itsm-manager
Location: Riyadh, Saudi Arabia
Type: full_time · Level: senior
Monthly salary: AED 24,500 to 39,200 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-24
Apply: https://www.linkedin.com/jobs/view/it-service-delivery-itsm-manager-at-mina-excellence-4471484563?_l=en

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## Description

About the Role

We are looking for an experienced Service Delivery, ITSM & Project Manager to oversee IT service delivery, IT service management processes, and technology projects. The role will ensure high-quality IT services, effective SLA/KPI management, strong governance, and successful delivery of IT projects and service transitions.

Key Responsibilities

• Manage end-to-end IT service delivery and ensure services meet agreed SLAs, KPIs, and business requirements.

• Manage ITSM processes including Incident, Problem, Change, Request, and Service Level Management.

• Lead major incident management, escalations, root-cause analysis, and service improvement initiatives.

• Plan, manage, and track IT projects from initiation through completion.

• Develop project plans, milestones, timelines, risks, issues, and dependencies.

• Coordinate service transition and takeover activities from project teams or vendors into IT operations.

• Ensure operational readiness, documentation, knowledge transfer, and support procedures are completed.

• Lead IT governance and service review meetings.

• Prepare service performance, project status, KPI, and management reports.

• Manage stakeholders, vendors, and third-party service providers.

• Identify opportunities for continuous improvement across IT services and processes.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.

• 7+ years of experience in IT Service Management, IT Service Delivery, Project Management, or a related field.

• Strong experience managing IT services, projects, and service transitions.

• Strong knowledge of ITIL processes and ITSM frameworks.

• Experience managing SLAs, KPIs, incidents, problems, changes, risks, and escalations.

• Strong stakeholder and vendor management skills.

• Excellent communication, reporting, and presentation skills.

Preferred Qualifications

• ITIL 4 Foundation.

• ITIL 4 Managing Professional.

• PMP certification.

• PRINCE2 certification.

• COBIT Foundation certification.

• Experience in enterprise infrastructure and technology environments.

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## Requirements

7+ years of experience in IT Service Management, IT Service Delivery, Project Management, or a related field. Strong knowledge of ITIL processes and ITSM frameworks. Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.

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