# Mall Operations Manager — Lincoln Star Group

Canonical: https://jobxdubai.com/jobs/li-4471270513-mall-operations-manager
Location: Dubai, UAE
Type: full_time · Level: lead
Monthly salary: AED 30,000 to 50,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-29
Apply: https://www.linkedin.com/jobs/view/mall-operations-manager-at-lincoln-star-group-4471270513?_l=en

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## Description

Mall Operations Manager | Dubai, UAE

We are looking for an experienced Mall Operations Manager to oversee the day-to-day operations, tenant coordination, facilities management, fit-out activities, HSE compliance, and overall customer experience of a community retail development in Dubai. The position is site-based and reports to the Head of Retail.

Key Responsibilities

• Oversee daily mall operations, ensuring safety, cleanliness and functionality.

• Manage FM and service providers including security, housekeeping, MEP, parking, landscaping and waste management.

• Manage tenant relations, operational requirements and escalations.

• Coordinate tenant fit-outs, contractor activities, work permits and gate passes.

• Ensure compliance with HSE, Civil Defense, Municipality and other regulatory requirements.

• Manage preventive and corrective maintenance programmes.

• Monitor operating budgets, service charges, utilities and vendor performance.

• Maintain high standards of customer experience and mall services.

• Prepare operational, maintenance, incident and tenant reports.

• Ensure compliance with company SOPs, policies and audit requirements.

Requirements

• 5–8 years of experience in shopping centre, community retail or mixed-use operations.

• Must have managed at least one mall opening or major fit-out programme.

• Strong knowledge of Dubai regulatory requirements including DDA, DCD, DEWA, SIRA and Municipality approvals.

• Proven experience managing FM/service contracts, contractors and vendors.

• Strong experience in tenant coordination and fit-out management.

• Experience with operating budgets and service-charge administration.

• Fluent English with strong reporting and communication skills.

• Valid UAE driving licence required.

• Relevant qualification in Facilities, Engineering or Property Management is an advantage.

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## Requirements

5–8 years of experience in shopping centre, community retail or mixed-use operations. Must have managed at least one mall opening or major fit-out programme. Strong knowledge of Dubai regulatory requirements including DDA, DCD, DEWA, SIRA and Municipality approvals. Proven experience managing FM/service contracts, contractors and vendors. Strong experience in tenant coordination and fit-out management. Experience with operating budgets and service-charge administration. Fluent English with strong reporting and communication skills. Valid UAE driving licence required. Relevant qualification in Facilities, Engineering or Property Management is an advantage.

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