# Technical Support Specialist – L3 — 2P Perfect Presentation

Canonical: https://jobxdubai.com/jobs/li-4470807073-technical-support-specialist-l3
Location: Riyadh, Saudi Arabia
Type: full_time · Level: mid
Monthly salary: AED 7,840 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-27
Apply: https://www.linkedin.com/jobs/view/technical-support-specialist-%E2%80%93-l3-at-2p-perfect-presentation-4470807073?_l=en

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## Description

We are looking for a Technical Support Specialist – L3 to provide advanced technical support and troubleshoot hardware, software, network, and system-related issues. The ideal candidate should have strong problem-solving skills, advanced English proficiency, and experience supporting users

in a fast-paced IT environment.

Key Responsibilities:

• Provide technical support for hardware, software, network, and system-related issues.

• Diagnose and resolve technical problems efficiently.

• Handle support requests through ticketing systems, phone, and email.

• Install, configure, and maintain IT systems and applications.

• Provide remote technical support to end users.

• Document incidents, troubleshooting steps, and resolutions.

• Escalate complex issues and collaborate with specialized IT teams.

• Ensure timely resolution and high user satisfaction.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum 4 years of experience in IT Help Desk, Technical Support, or a similar role.

• Advanced English language skills.

• Strong knowledge of hardware, software, operating systems, and network connectivity.

• Experience with IT ticketing systems and remote support tools.

• Strong troubleshooting and problem-solving skills.

• Knowledge of ITIL best practices is an advantage.

Skills:

• Strong communication and customer service skills.

• Analytical and troubleshooting abilities.

• Ability to work under pressure and manage multiple incidents.

• Attention to detail and effective documentation.

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## Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field; Minimum 4 years of experience in IT Help Desk, Technical Support, or a similar role; Advanced English language skills; Strong knowledge of hardware, software, operating systems, and network connectivity; Experience with IT ticketing systems and remote support tools; Strong troubleshooting and problem-solving skills.

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