# Technical Support Specialist- L2 — 2P Perfect Presentation

Canonical: https://jobxdubai.com/jobs/li-4470590825-technical-support-specialist-l2
Location: Riyadh, Saudi Arabia
Type: full_time · Level: mid
Monthly salary: AED 4,900 to 8,820 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-27
Apply: https://www.linkedin.com/jobs/view/technical-support-specialist-l2-at-2p-perfect-presentation-4470590825?_l=en

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## Description

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.

• Diagnose and troubleshoot technical problems efficiently.

• Respond to support requests via ticketing systems, phone, or email.

• Install, configure, and maintain computer systems and applications.

• Support remote users using remote access tools.

• Document issues, resolutions, and processes in the ticketing system.

• Collaborate with IT teams to escalate and resolve complex issues.

• Ensure a high level of customer satisfaction through effective communication and follow-up.

Requirements:

• Diploma or Bachelor's degree in computer science, Information Technology, or a related field.

• Advanced English language skills.

• Minimum of 2 year of experience in an IT Help Desk or similar role.

• Strong knowledge of computer systems, hardware, software, and network connectivity.

• Experience with IT ticketing systems and remote support tools.

• Solid understanding of troubleshooting methodologies.

Skills:

• Strong communication skills.

• Attention to detail and ability to work under pressure.

• Familiarity with ITIL best practices is a plus.

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## Requirements

Diploma or Bachelor's degree in computer science, Information Technology, or a related field.
Advanced English language skills.
Minimum of 2 year of experience in an IT Help Desk or similar role.
Strong knowledge of computer systems, hardware, software, and network connectivity.
Experience with IT ticketing systems and remote support tools.
Solid understanding of troubleshooting methodologies.

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