# Customer Care Specialist — Silah Tamkeen

Canonical: https://jobxdubai.com/jobs/li-4469725116-customer-care-specialist
Location: Jazan, Saudi Arabia
Type: full_time · Level: mid
Monthly salary: AED 7,840 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-24
Apply: https://www.linkedin.com/jobs/view/customer-care-specialist-at-silah-tamkeen-4469725116?_l=en

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## Description

Key Responsibilities

• Respond to customer inquiries through phone calls, WhatsApp, email, and social media.

• Provide accurate information regarding available candidates, recruitment procedures, contracts, fees, and timelines.

• Understand customer requirements and recommend suitable candidates based on their needs.

• Follow up with customers throughout the recruitment process and provide timely updates.

• Coordinate candidate interviews and communication between customers and candidates when required.

• Handle customer complaints and concerns professionally and provide appropriate solutions.

• Coordinate with recruitment and operations teams to ensure smooth processing of customer requests.

• Maintain accurate customer records, inquiries, follow-ups, and service status.

• Follow up on pending customer decisions, contracts, payments, and required documents.

• Build and maintain strong professional relationships with customers.

• Prepare daily/weekly reports on customer inquiries, bookings, contracts, and follow-ups.

Qualifications

• Diploma degree.

• 3–5 years of relevant experience in customer service or customer care.

• Excellent verbal and written communication skills.

• Strong customer service and relationship-management skills.

• Professional telephone and WhatsApp communication skills.

• Strong problem-solving and conflict-resolution skills.

• Good computer skills and familiarity with CRM/customer databases.

• Strong organizational and time-management skills.

• Good Arabic and English communication skills.

• Ability to work under pressure and meet deadlines.

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## Requirements

Diploma degree.
3–5 years of relevant experience in customer service or customer care.
Excellent verbal and written communication skills.
Strong customer service and relationship-management skills.
Professional telephone and WhatsApp communication skills.
Strong problem-solving and conflict-resolution skills.
Good computer skills and familiarity with CRM/customer databases.
Strong organizational and time-management skills.
Good Arabic and English communication skills.
Ability to work under pressure and meet deadlines.

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