# Operations Manager — Turbo Pay

Canonical: https://jobxdubai.com/jobs/li-4469710425-operations-manager
Location: Kuwait City, Kuwait
Type: full_time · Level: senior
Monthly salary: AED 17,925 to 29,875 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-24
Apply: https://www.linkedin.com/jobs/view/operations-manager-at-turbo-pay-4469710425?_l=en

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## Description

About the job

Key Responsibilities

1. Business Development & Key Accounts

• Identify, approach, and secure contracts with key accounts

• Build long-term partnerships and ensure account exclusivity

• Negotiate commercial terms and increase monthly collection volumes

• Handle client retention, complaints, and expansion opportunities

• Represent the company professionally in all external engagements

2. Operations & Field Management

• Oversee daily operations across all routes and drivers

• Ensure on-time collections and efficient route execution

• Track volumes vs targets vs historical performance

• Monitor loading, unloading, and field execution

• Ensure zero leakage, theft, or operational inefficiencies

• Manage real-time field communication and issue escalation

3. Driver & Team Management

• Manage drivers, storekeepers, and field teams

• Enforce discipline, attendance, and company policies

• Monitor performance, productivity, and behavior

• Supervise through reporting tools (logs, photos, WhatsApp groups, etc.)

• Ensure high standards of cleanliness, compliance, and accountability

4. Scheduling & Route Optimization

• Prepare and manage daily and weekly collection schedules

• Optimize routes based on:

• Historical data

• Collection volumes

• Warehouse capacity

• Control fuel usage and operational costs

5. Warehouse & Inventory Control

• Supervise warehouse and storage operations

• Maintain accurate inventory records (incoming, storage, dispatch)

• Monitor tanks and bulk storage levels

• Ensure zero stock loss, leakage, or manipulation

6. Quality Control

• Ensure all collected material meets company quality standards

• Inspect incoming materials and reject non-compliant loads

• Coordinate with management on supplier performance and penalties

7. KPI Monitoring & Reporting

• Track and report daily and monthly:

• Collection volumes

• Driver productivity

• Key account performance

• Inventory movement

• Missed pickups and delays

• Compare performance (daily, weekly, historical)

• Identify gaps and take immediate corrective actions

8. Fraud Monitoring & Control

• Monitor operations for irregularities or suspicious activity

• Ensure strict control systems to prevent loss or manipulation

• Flag and escalate issues immediately

• Support management in loss prevention and audits

9. Execution & Management Follow-Up

• Execute management instructions with urgency and precision

Follow up on:

• Hiring

• Logistics

• Procurement

• Ensure full task closure (execution, not just reporting)

Requirements

• Bachelor's degree in Business Administration, Project Management, Engineering, Logistics, Supply Chain Management, or a related field.

• Minimum 3–7 years of experience (in Kuwait) in project management, operations management, logistics, supply chain, FMCG, or related industries.

• Ability to work in a high-pressure, field-based role (up to 12 hours/day) 6 days per week.

• Proven experience managing:

• Drivers and field teams

• Operations and routes

• Ability to work in a fast-paced and dynamic environment.

• Must be available 24/7 to respond to operational requirements, emergencies, and business-critical issues as needed.

• Fluent in Arabic, English, and Hindi/Urdu.

• Valid driving license in Kuwait.

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## Requirements

Bachelor's degree in Business Administration, Project Management, Engineering, Logistics, Supply Chain Management, or a related field.
Minimum 3–7 years of experience (in Kuwait) in project management, operations management, logistics, supply chain, FMCG, or related industries.
Ability to work in a high-pressure, field-based role (up to 12 hours/day) 6 days per week.
Proven experience managing: Drivers and field teams; Operations and routes.
Ability to work in a fast-paced and dynamic environment.
Must be available 24/7 to respond to operational requirements, emergencies, and business-critical issues as needed.
Fluent in Arabic, English, and Hindi/Urdu.
Valid driving license in Kuwait.

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