# Customer Service Representative /Guest Relations Officer - Hiring UAE National — TASC Outsourcing

Canonical: https://jobxdubai.com/jobs/li-4469466956-customer-service-representative-guest-relations-officer-hiring-uae-national
Location: Abu Dhabi, UAE
Type: full_time · Level: entry
Monthly salary: AED 5,000 to 8,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-23
Apply: https://www.linkedin.com/jobs/view/customer-service-representative-guest-relations-officer-hiring-uae-national-at-tasc-outsourcing-4469466956?_l=en

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## Description

• We’re Hiring | Customer Service Representative – Guest Relations Officer

• Location: UAE

• Employment Type: Full-Time

• Function: Customer Service / Guest Relations / Frontline Operations

• We are looking for a customer-focused and well-presented Customer Service Representative / Guest Relations Officer to provide a positive and professional experience to guests and customers across all touchpoints.

Key Responsibilities

• Welcome and assist guests in a professional and courteous manner.

• Handle customer enquiries, requests, feedback, and complaints.

• Provide accurate information on products, services, facilities, and procedures.

• Resolve customer concerns promptly and escalate complex issues when required.

• Maintain a high standard of guest experience and service quality.

• Support front desk, reception, visitor management, or customer service activities.

• Coordinate with internal departments to ensure timely resolution of guest requests.

• Maintain accurate customer records, feedback logs, and service reports.

• Support queue management and high-volume customer interactions.

• Assist with bookings, appointments, registrations, or service requests where applicable.

• Ensure compliance with company service standards, SOPs, and policies.

• Promote a positive brand image through professional communication and behaviour.

• Support customer satisfaction and service-improvement initiatives.

Candidate Requirements

• Diploma / Bachelor’s Degree preferred.

• Previous experience in Customer Service, Guest Relations, Hospitality, Retail, Tourism, Events, Aviation, Front Office, or Contact Centre is an advantage.

• Strong communication and interpersonal skills.

• Customer-focused with a professional and presentable personality.

• Ability to handle complaints and difficult situations calmly.

• Good spoken and written English; additional languages are an advantage.

• Comfortable working in a fast-paced and customer-facing environment.

• Basic computer knowledge and familiarity with CRM / customer service systems is preferred.

• Flexibility to work shifts, weekends, or public holidays where required.

Key Skills

Customer Service | Guest Relations | Guest Experience | Customer Experience | Front Office | Customer Support | Customer Engagement | Visitor Management | Complaint Handling | Complaint Resolution | Service Excellence | Customer Satisfaction | Customer Care | Reception | Front Desk | Hospitality | Tourism | Retail Customer Service | Events | Aviation Customer Service | Call Handling | Customer Enquiries | CRM | Customer Relationship Management | Escalation Management | Service Recovery | Queue Management | Communication Skills | Interpersonal Skills | Problem Solving | Conflict Resolution | Multitasking | Teamwork | Professional Etiquette | Customer-Centric Approach | Service Standards | SOP Compliance | Feedback Management | Customer Retention

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## Requirements

Diploma / Bachelor’s Degree preferred.
Previous experience in Customer Service, Guest Relations, Hospitality, Retail, Tourism, Events, Aviation, Front Office, or Contact Centre is an advantage.
Strong communication and interpersonal skills.
Customer-focused with a professional and presentable personality.
Ability to handle complaints and difficult situations calmly.
Good spoken and written English; additional languages are an advantage.
Comfortable working in a fast-paced and customer-facing environment.
Basic computer knowledge and familiarity with CRM / customer service systems is preferred.
Flexibility to work shifts, weekends, or public holidays where required.

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