# IT Support Engineer (Backfill) — Sky Systems, Inc. (SkySys)

Canonical: https://jobxdubai.com/jobs/li-4467978761-it-support-engineer-backfill
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 15,000 to 20,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-16
Apply: https://www.linkedin.com/jobs/view/it-support-engineer-backfill-at-sky-systems-inc-skysys-4467978761?_l=en

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## Description

Job Description:

Job Title: IT Desktop Support Technician (Backfill/Secondary Support)

Job Type & Location: Onsite, Dubai

Job Requirements:

Technical

• Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

• Ability to lift / move computer equipment weighing up to 50 lbs.

• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency

• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

• Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

• Good Customer management skill,

• Good in oral and written communication

• Able to interact and work with customers at different levels.

• Driven and result oriented.

• Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules

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## Requirements

Minimum 3 years of IT infrastructure field support experience including troubleshooting hardware, software, and operating system issues without impacting hardware warranty or customer security compliance. Basic knowledge of enterprise LAN/WAN setups. Ability to lift/move equipment up to 50 lbs. Desktop/PC break-fix experience and basic administration of Windows OS and macOS/Linux (preferred). TCP/IP networking, DNS, DHCP, VPN, and RDP knowledge. Experience with peripheral and networking hardware (monitors, keyboards, mice, printers, routers, switches, firewalls, etc.). Experience with ticketing tools (ServiceNow, Remedy). Associate Degree in Electronics and CompTIA A+ Certification preferred. Vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) are a plus.

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