# Customer Care / Receptionist — Trusta Medical Center

Canonical: https://jobxdubai.com/jobs/li-4467336242-customer-care-receptionist
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 4,000 to 6,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-20
Apply: https://www.linkedin.com/jobs/view/customer-care-receptionist-at-trusta-medical-center-4467336242?_l=en

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## Description

Trusta Medical Center is looking for a professional, friendly, and patient-focused Customer Care Executive / Receptionist to join our team in Dubai. The ideal candidate should have excellent communication skills, a welcoming personality, and experience in customer service, reception, or healthcare administration.

Key Responsibilities

• Welcome patients and provide a professional front-desk experience.

• Answer phone calls, WhatsApp messages, emails, and social media inquiries.

• Schedule, confirm, reschedule, and follow up on patient appointments.

• Provide accurate information about doctors, treatments, services, and clinic offers.

• Follow up with new inquiries and support appointment conversion.

• Register patients and maintain accurate records in the clinic system.

• Coordinate with doctors, nurses, therapists, and other departments.

• Manage patient concerns professionally and respectfully.

• Handle payments, invoices, and basic daily reception reports.

• Maintain patient confidentiality and follow clinic policies.

• Keep the reception area organized and presentable.

• Support patient retention through reminders and follow-up communication.

Requirements

• Must currently be based in Dubai, UAE.

• Previous experience in customer service, reception, hospitality, or a medical center.

• Experience in an aesthetic or healthcare clinic is a strong advantage.

• Fluent communication skills in English and Arabic.

• French or Russian language skills are an advantage.

• Professional, polished, and well-groomed appearance.

• Friendly personality with excellent communication and interpersonal skills.

• Strong appointment-booking and customer-service abilities.

• Comfortable handling calls, WhatsApp inquiries, and patient follow-ups.

• Organized, responsible, proactive, and able to multitask.

• Ability to work efficiently in a busy, fast-paced clinic.

• Good computer and administrative skills.

• Full-time, on-site availability.

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## Requirements

Must currently be based in Dubai, UAE.
Previous experience in customer service, reception, hospitality, or a medical center.
Experience in an aesthetic or healthcare clinic is a strong advantage.
Fluent communication skills in English and Arabic.
French or Russian language skills are an advantage.
Professional, polished, and well-groomed appearance.
Friendly personality with excellent communication and interpersonal skills.
Strong appointment-booking and customer-service abilities.
Comfortable handling calls, WhatsApp inquiries, and patient follow-ups.
Organized, responsible, proactive, and able to multitask.
Ability to work efficiently in a busy, fast-paced clinic.
Good computer and administrative skills.
Full-time, on-site availability.

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