# Assistant Operations Manager — Emirates Flight Catering

Canonical: https://jobxdubai.com/jobs/li-4467073668-assistant-operations-manager
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 20,000 to 30,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-14
Apply: https://www.linkedin.com/jobs/view/assistant-operations-manager-at-emirates-flight-catering-4467073668?_l=en

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## Description

Responsibilities

• Ensure compliance with applicable safety, security, quality, regulatory and company standards, conducting incident due diligence and escalating critical issues to management to maintain a safe and compliant operation.

• Manage shift operations to achieve business unit KPIs and deliver airline catering services within agreed SLAs, PTS (Precision Time Schedule) and on-time performance [JA1.1][RM1.2] requirements, ensuring consistent service delivery.

• Manage shift resources and team deployment in line with operational requirements, optimizing resource utilization and maintaining operational readiness through effective briefings and handovers.

• Develop shift teams through performance management, coaching and mentoring, addressing capability gaps and recurring personnel issues, and recognizing high performance to strengthen team capability.

• Coordinate operational and service requirements with internal and external stakeholders such as EK and other airline customers, ensuring timely communication, resolution of concerns and alignment of service expectations.

• Maintain operational continuity during disruptions by coordinating with the Operations Control Centre, implementing contingency measures and supporting Business Continuity Management System testing.

• Drive process improvement and operational optimization through LEAN initiatives in collaboration with internal specialized function for identification of improvement opportunities and adoption of new technologies and best practices.

• Monitor operational performance and resource variances against agreed targets, escalating deviations to Management and Business Support and implementing appropriate corrective actions.

• Demonstrate company values and leadership behaviors while fostering a culture of safety, accountability and operational excellence across the shift.

Qualifications

• Bachelor’s degree or equivalent qualification.

• Minimum 6 years of experience leading shifts within large-scale logistics, catering or airside operations.

• Experience in leading operational efficiency initiatives and service improvement programmes.

• Effective communication skills with stakeholders at all organisational levels.

• Strong problem-solving and decision-making skills.

• Ability to build and maintain effective working relationships with internal and external stakeholders.

• Ability to constructively challenge existing practices and drive continuous improvement.

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## Requirements

Bachelor’s degree or equivalent qualification.
Minimum 6 years of experience leading shifts within large-scale logistics, catering or airside operations.
Experience in leading operational efficiency initiatives and service improvement programmes.
Effective communication skills with stakeholders at all organisational levels.
Strong problem-solving and decision-making skills.
Ability to build and maintain effective working relationships with internal and external stakeholders.
Ability to constructively challenge existing practices and drive continuous improvement.

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