# Specialist - VIP Support — Qiddiya | القدية

Canonical: https://jobxdubai.com/jobs/li-4466187847-specialist-vip-support
Location: Riyadh, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 5,880 to 8,820 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-07
Apply: https://www.linkedin.com/jobs/view/specialist-vip-support-at-qiddiya-%D8%A7%D9%84%D9%82%D8%AF%D9%8A%D8%A9-4466187847?_l=en

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## Description

Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.

Responsibilities

• Operate tailored models, escort procedures, and rapid response to protect executive productivity.

• Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.

• Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.

• Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.

• Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.

• Ensure confidentiality and privileged‑access controls for VIP environments.

• Track VIP CSAT, response/restore times, and proactive action completion; implement improvements

Requirements

• Bachelor's degree in IT, Computer Science, or related field

• ITIL or equivalent preferred

• 2+ years, preferably with majority in end user support

• Experience VIP support in large, multi-vendor enterprises preferred

• Experience in entertainment entities preferred

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## Requirements

Bachelor's degree in IT, Computer Science, or related field
ITIL or equivalent preferred
2+ years, preferably with majority in end user support
Experience VIP support in large, multi-vendor enterprises preferred
Experience in entertainment entities preferred

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