# Team Leader - Customer Service - Hiring UAE National — TASC Outsourcing

Canonical: https://jobxdubai.com/jobs/li-4465763956-team-leader-customer-service-hiring-uae-national
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 15,000 to 20,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-14
Apply: https://www.linkedin.com/jobs/view/team-leader-customer-service-hiring-uae-national-at-tasc-outsourcing-4465763956?_l=en

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## Description

Key Responsibilities

• Supervise and guide the retail sales team during daily operations.

• Allocate duties, shifts, break schedules, and floor responsibilities.

• Drive the team to achieve daily/monthly sales targets and KPIs.

• Monitor individual and team performance and provide regular coaching and feedback.

• Ensure high standards of customer service and customer experience.

• Handle customer queries, complaints, and escalations professionally.

• Conduct daily team briefings and communicate targets, promotions, and operational updates.

• Support upselling, cross-selling, and promotional activities.

• Ensure merchandise is correctly displayed, priced, replenished, and available.

• Monitor stock levels and coordinate with inventory/store teams.

• Ensure compliance with cash-handling, POS, store policies, and operational procedures.

• Maintain store cleanliness, visual merchandising, and brand standards.

• Support onboarding and training of new retail staff.

• Prepare basic sales, attendance, productivity, and operational reports.

• Coordinate with Store Manager/Assistant Store Manager on operational and staffing requirements.

Requirements

• Minimum 2–4 years of retail experience, with previous experience supervising or leading a retail team.

• Strong understanding of retail sales, customer service, and store operations.

• Proven ability to achieve sales targets and manage KPIs.

• Strong people-management, coaching, and problem-solving skills.

• Experience with POS systems, cash handling, and inventory processes.

• Good communication and interpersonal skills.

• Comfortable working in shifts, weekends, and public holidays.

• UAE/GCC retail experience would be an advantage.

Key Skills

Retail Operations | Team Leadership | Retail Sales | Sales Target Achievement | Customer Service | Store Operations | KPI Management | Staff Supervision | Team Management | Customer Experience | Upselling | Cross-Selling | POS | Cash Handling | Inventory Management | Visual Merchandising | Staff Training | Complaint Resolution | Sales Reporting

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## Requirements

Minimum 2–4 years of retail experience, with previous experience supervising or leading a retail team. Strong understanding of retail sales, customer service, and store operations. Proven ability to achieve sales targets and manage KPIs. Strong people-management, coaching, and problem-solving skills. Experience with POS systems, cash handling, and inventory processes. Good communication and interpersonal skills. Comfortable working in shifts, weekends, and public holidays. UAE/GCC retail experience would be an advantage.

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