# Senior Business Analyst -Product HCM — LanceSoft Middle East

Canonical: https://jobxdubai.com/jobs/li-4465225079-senior-business-analyst-product-hcm
Location: Dubai, UAE
Type: contract · Level: mid
Monthly salary: AED 18,000 to 26,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-14
Apply: https://www.linkedin.com/jobs/view/senior-business-analyst-product-hcm-at-lancesoft-middle-east-4465225079?_l=en

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## Description

Hiring: Senior Business Analyst – Product HCM

Location: Dubai

Duration: 1 Year + Extension

We are looking for a Mid-Level Support Product Owner to manage requests and live operations for Salesforce Products.

Required Skills & Experience:

• 3–5 years of experience in product management or support roles, with a focus on Salesforce products

• Experience in product management with a focus on live product operations and support within a large and complex organization

• Proven experience on Salesforce products: Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud

• Background in software engineering with hands-on experience in managing and supporting live digital assets

• Proficiency in Agile methodologies and tools such as Scrum, Kanban and Jira

• Experience with incident management and resolution processes

• Experience with Root Cause Analysis and preventive measures

• Experience managing and prioritizing support requests and live-issue backlogs

• Strong stakeholder communication and issue-resolution coordination

• Strong technical background with the ability to understand and troubleshoot complex issues

• Bachelor’s degree in Computer Science, Software Engineering, or a related field

• Salesforce Administrator Certification

• Product Management or ITIL certification is a plus

Interested candidates can share their updated CV via mail Disha.Kaushik@lancesoft.com

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## Requirements

3–5 years of experience in product management or support roles, with a focus on Salesforce products; experience in product management with live product operations and support within a large and complex organization; proven experience on Salesforce products: Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud; background in software engineering with hands-on experience in managing and supporting live digital assets; proficiency in Agile methodologies and tools such as Scrum, Kanban and Jira; experience with incident management and resolution processes; experience with Root Cause Analysis and preventive measures; experience managing and prioritizing support requests and live-issue backlogs; strong stakeholder communication and issue-resolution coordination; strong technical background with the ability to understand and troubleshoot complex issues; Bachelor’s degree in Computer Science, Software Engineering, or a related field; Salesforce Administrator Certification; Product Management or ITIL certification is a plus.

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