# Customer Service Representative - Aldar Retail Management — ALDAR

Canonical: https://jobxdubai.com/jobs/li-4464602116-customer-service-representative-aldar-retail-management
Location: Abu Dhabi, UAE
Type: full_time · Level: mid
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-08
Apply: https://www.linkedin.com/jobs/view/customer-service-representative-aldar-retail-management-at-aldar-4464602116?_l=en

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## Description

At Aldar Retail Management, we create experiences that inspire and delight every guest. We are looking for warm, service-driven, and proactive individuals to join our Customer Service team, delivering exceptional service across our luxury cultural destination.

As a Guest Ambassador, you will deliver exceptional, personalized experiences to every guest, combining hospitality with luxury service standards. This high-touch, dynamic role rotates across multiple functions—welcoming, guiding, and supporting guests—while contributing to operational excellence and a memorable experience.

Key Responsibilities

• Welcome guests warmly and professionally, coordinating arrivals, valet, and VIP interactions with poise and cultural awareness.

• Create personalized guest experiences through curated itineraries, tours, and storytelling about art, design, brands, and cultural programming.

• Manage guest requests, bookings, and concierge services, anticipating needs with empathy and attention to detail.

• Ensure mall safety, cleanliness, and operational readiness; monitor lost & found items, cash handling, and special needs support.

• Act as a liaison between tenants and mall management, collecting feedback and resolving service issues promptly.

• Deliver high-quality service in a fast-paced, shift-based environment, including weekends, holidays, and seasonal peaks.

Key Competencies

• Guest Focus: Anticipate and exceed guest expectations with warmth and professionalism.

• Communication & Influence: Engage with guests, VIPs, and internal stakeholders effectively.

• Operational Excellence: Maintain service standards, safety, and compliance across multiple functions.

• Adaptability & Resilience: Thrive in a dynamic environment, rotating across roles as required.

Experience & Qualifications

• 3–5 years of progressive experience in guest service, hospitality, luxury retail, aviation, or fine dining.

• Experience in luxury, high-profile, or culturally rich environments preferred.

• Bachelor’s degree or Diploma in Business, Hospitality, Marketing, or related fields.

• Flexibility to work rotating shifts, weekends, holidays, and peak periods.

Why Join Us

• Work in a prestigious, culturally significant, and dynamic environment.

• Gain exposure to luxury service standards and VIP guest interactions.

• Rotate across multiple functions to develop a broad skill set in guest service and operations.

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## Requirements

3–5 years of progressive experience in guest service, hospitality, luxury retail, aviation, or fine dining. Experience in luxury, high-profile, or culturally rich environments preferred. Bachelor’s degree or Diploma in Business, Hospitality, Marketing, or related fields. Flexibility to work rotating shifts, weekends, holidays, and peak periods.

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