# Salesforce / Support Product Owner — nSearch Global

Canonical: https://jobxdubai.com/jobs/li-4464519059-salesforce-support-product-owner
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 18,000 to 28,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-11
Apply: https://www.linkedin.com/jobs/view/salesforce-support-product-owner-at-nsearch-global-4464519059?_l=en

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## Description

Responsibilities:

• Respond promptly to urgent requests and incidents affecting live Salesforce assets, ensuring minimal downtime and disruption.

• Support the prioritization and manage a backlog of support requests and live issues, balancing short-term fixes with long-term improvements.

• Communicate effectively with stakeholders about the status and resolution of urgent issues.

• Ensure that thorough root cause analysis for incidents is conducted and implement preventive measures.

• Maintain detailed documentation of incidents, resolutions, and processes for future reference.

• Ability to navigate technical subjects, on an urgent basis, with the support and development teams for resolving live issues.

• Utilize monitoring tools to proactively identify and address potential issues before they escalate.

• Ensure that all live assets comply with security standards and best practices; Agile in incident management and rapid response to live issues.

• Ensure comprehensive documentation of incidents, solutions, and support procedures.

• Establish a feedback loop with development teams to incorporate lessons learned from live incidents into the product development lifecycle.

Requirements:

• Degree in Computer Science, Software Engineering, or a related; Product management or ITIL certification is a plus; Salesforce Administrator Certification

• Minimum 3 - 5 years of experience in product management or support roles, with a focus on Salesforce products.

• Experience in product management with a focus on live product operations and support within a large and complex organization.

• Proven experience on salesforce products : Sales and Service Cloud, Marketing cloud, data cloud.

• Background in software engineering with hands-on experience in managing and supporting live digital assets.

• Proficiency in agile methodologies and tools (e.g., Scrum, Kanban, Jira).

• Experience with incident management and resolution processes.

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## Requirements

Degree in Computer Science, Software Engineering, or a related field; Minimum 3 - 5 years of experience in product management or support roles, with a focus on Salesforce products and incident management; Salesforce Administrator Certification

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