# Customer Relationship Management Analyst (CRM) — Riyad Bank

Canonical: https://jobxdubai.com/jobs/li-4463960650-customer-relationship-management-analyst-crm
Location: Riyadh, Saudi Arabia
Type: full_time · Level: mid
Monthly salary: AED 15,000 to 23,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-16
Apply: https://www.linkedin.com/jobs/view/customer-relationship-management-analyst-crm-at-riyad-bank-4463960650?_l=en

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## Description

JOB PURPOSE / ROLE:

To build, maintain and enhance a CRM database in order to generate and analyze customer insights and develop CRM-driven initiatives.

AREAS OF RESPONSIBILITY:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

• Follows the day-to-day operations related to own job to ensure continuity of work.

• Builds, maintains and enhances CRM database in collaboration with IT to ensure that the updates are incorporated and reflected.

• Develops algorithms and analyses customer data to identify business opportunities while continuously looking for business insights.

• Understands the business impact of the analysis made and communicates to concerned business units in order to assist in decision making process.

• Communicates with various business units and works with designated champions to collect and analyze data in order to successfully implement CRM-driven initiatives.

• Works with sales staff to develop campaigns and capture key learning’s to ensure that concerned parties are well informed, trained and updated.

• Collaborates with other functions to understand business needs, solicit feedback in improving CRM systems and drive key initiatives.

• Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

• Assists in the preparation of timely and accurate reports of Riyad Bank to meet company and department requirements, policies and standards.

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.

• Performs other related duties or assignments as directed.

QUALIFICATIONS & EXPERIENCE:

Minimum Qualifications:

Bachelor’s degree in computer science of information technology.

Minimum Experience:

2-4 years of relevant experience.

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## Requirements

Minimum Qualifications: Bachelor’s degree in computer science or information technology. Minimum Experience: 2-4 years of relevant experience.

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