# IT Production Support Engineer — Epergne Solutions

Canonical: https://jobxdubai.com/jobs/li-4463345077-it-production-support-engineer
Location: Abu Dhabi, UAE
Type: full_time · Level: mid
Monthly salary: AED 15,000 to 25,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-04
Apply: https://www.linkedin.com/jobs/view/it-production-support-engineer-at-epergne-solutions-4463345077?_l=en

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## Description

Job Role:- IT Production Support Engineer

Job Location:- Abu Dhabi, UAE

Experience:- 4+ Years

Role overview:-
Responsible for supporting and maintaining digital banking applications and technology platforms in a production environment. The role involves incident troubleshooting, application monitoring, vendor coordination, change/problem management, and supporting technology projects through SIT, UAT, production transition, and handover.
Key Responsibilities:-

• Provide 24/7 production support for digital banking applications and technology platforms, including shift and on-call support.

• Monitor application performance, availability, and system health; investigate and resolve production incidents.

• Troubleshoot application, API, database, middleware, cloud, and infrastructure-related issues in collaboration with internal IT teams and vendors.

• Support Digital Channels and applications across web and mobile platforms.

• Perform application performance monitoring and diagnostics using Dynatrace and related monitoring tools.

• Manage incidents, problems, changes, releases, and production deployments in accordance with IT service management processes.

• Support AWS/Kubernetes/OpenShift environments, application servers, APIs, messaging platforms, and databases.

• Coordinate with vendors to review solutions, resolve issues, monitor implementation quality, and ensure SLA compliance.

• Support SIT, UAT, production deployment, transition, and technical handover activities.

• Assist project teams with technology-enabled initiatives, project planning, reporting, documentation, and delivery tracking.

• Prepare and maintain technical documentation, operational procedures, transition documents, and support guides.

• Assist business users with system functionality, technical issues, and application capabilities.

• Support vendor evaluation and ensure solutions meet technical and operational requirements.

• Identify recurring issues and contribute to root-cause analysis and continuous improvement.

• Prioritize multiple incidents and tasks effectively in a high-pressure production environment.

Skills & Requirements:-
Experience

• Minimum 4–5 years of IT experience, preferably within banking/financial services.

• At least 1–2 years of experience supporting enterprise application and technical systems.

• Practical experience in production/application support, preferably within digital banking or digital financial services.

• Good understanding of banking operations and application support processes.

• Experience working in 24/7 shift-based production support environments.

Technical Skills

• Strong knowledge of Digital Banking / Digital Channels.

• Understanding of Investment & Wealth Management processes is an advantage.

• Hands-on experience with AWS DevOps, Kubernetes, OpenShift, and cloud-native environments.

• Experience with AWS EKS, HPA, Docker/container platforms, and application deployment.

• Experience with Dynatrace or similar Application Performance Monitoring (APM) tools.

• Working knowledge of Oracle Database, SQL Server, SQL development, and database troubleshooting.

• Knowledge of REST APIs, API integration, API security, and API lifecycle management.

• Experience with Kong API Gateway or similar API management platforms.

• Knowledge of enterprise integration/middleware and messaging technologies such as ESB, MQ, and topics.

• Experience with GitHub Actions / CI-CD pipelines.

• Exposure to ETL processes, React JS, application servers, and mobile application release management is an advantage.

Professional & Soft Skills

• Strong analytical, troubleshooting, and problem-solving abilities.

• Good understanding of IT Change Management and Problem Management.

• Ability to coordinate effectively with vendors, technical teams, business users, and stakeholders.

• Good planning, prioritization, negotiation, influencing, and time-management skills.

• Ability to work independently and effectively under pressure.

• Strong service-oriented mindset and ability to collaborate across teams.

• Good understanding of quality control and operational standards.

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## Requirements

Minimum 4–5 years of IT experience, preferably within banking/financial services. At least 1–2 years of experience supporting enterprise application and technical systems. Practical experience in production/application support, preferably within digital banking or digital financial services. Good understanding of banking operations and application support processes. Experience working in 24/7 shift-based production support.

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