# IT Support Engineer - Arabic — Dautom

Canonical: https://jobxdubai.com/jobs/li-4463307159-it-support-engineer-arabic
Location: Sharjah, UAE
Type: full_time · Level: mid
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-04
Apply: https://www.linkedin.com/jobs/view/it-support-engineer-arabic-at-dautom-4463307159?_l=en

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## Description

Position Overview

The role provides first-line and advanced technical support for the organizaion's digital platforms (website, mobile app, justice services), ensuring system stability, timely issue resolution, and a high-quality user experience.

Key Responsibilities

• Technical Support: Log, troubleshoot, and resolve user issues (access, navigation, errors, payments, authentication) via the Service Desk, meeting SLAs.

• System Monitoring: Track system performance and report critical outages.

• User Training: Conduct training sessions, and create user guides, FAQs, and step‑by‑step instructions.

• Testing & Feedback: Collect user feedback, participate in UAT, and coordinate with IT teams and vendors.

• Incident Management: Identify recurring issues and escalate complex cases to L2/L3 support.

• Vendor Coordination: Work with vendors to resolve system issues and test updates.

• Documentation & Reporting: Maintain support records, and prepare weekly/monthly performance reports.

Required Skills & Qualifications

• Diploma/Bachelor’s in IT, Computer Science, or related field.

• 4 plus years of customer‑facing technical support or service desk experience (though the role requires minimum 4 years overall).

• Strong knowledge of web and mobile applications; basic troubleshooting (network, browser, device compatibility).

• Authentication systems (UAE Pass preferred).

• Excellent Arabic and English communication skills.

• Strong customer service, problem‑solving, and professionalism under pressure.

Preferred Certifications

• ITIL Foundation

• Customer Service Excellence Certification

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## Requirements

Diploma/Bachelor’s in IT, Computer Science, or related field.
4+ years of customer-facing technical support or service desk experience (minimum 4 years).
Strong knowledge of web and mobile applications; basic troubleshooting (network, browser, device compatibility).
Authentication systems (UAE Pass preferred).
Excellent Arabic and English communication skills.
Strong customer service, problem-solving, and professionalism under pressure.

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