# Customer Service Representative — Keolis.MHI

Canonical: https://jobxdubai.com/jobs/li-4462326276-customer-service-representative
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 8,000 to 12,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-04
Apply: https://www.linkedin.com/jobs/view/customer-service-representative-at-keolis-mhi-4462326276?_l=en

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## Description

Date: Sep 4, 2026

Location:

Dubaï, AE, 114190

Brand: KEOLIS

Contract Type: Permanent contract

The missions and activities described below are not exhaustive and may evolve to better suit the needs of Keolis MHI.

Main Resposibilities

• Promoting and improving customer service excellence.

• Conduct customer service satisfaction survey and analyse the needs and expectations of customers.

• Cooperate with business partners.

• Handle customers’ complaints.

• Handle customers’ requirements and enquiries by telephone, fax and email.

• Ensure a safe, secure and clean environment for customers and staff.

• Ensure the company strategies and quality systems are followed.

• Report and solve faults and problems according to company procedure.

• Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning & Performance Manager.

Key Skills

• Proficient in spoken and written English and or Arabic.

• Active listening.

• Attentive to details and able to multitask.

• Good interpersonal and communications skills at all levels.

Experience

• A minimum of 2 years of work experience in a relevant field.

• Strong background in transport or services industry is highly preferable.

Educational And Professional Qualifications

• Ideally a degree or high diploma holder in any discipline.

Job Segment: Customer Service Representative, Performance Management, Customer Service, Human Resources, Quality

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## Requirements

A minimum of 2 years of work experience in a relevant field. Strong background in transport or services industry is highly preferable. Ideally a degree or high diploma holder in any discipline.

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