# L2 IT Support Engineer (Senior Level L2) - Immediate Joiners Only — IBT: No. 1 Outsourcing Company in Middle East

Canonical: https://jobxdubai.com/jobs/li-4461112437-l2-it-support-engineer-senior-level-l2-immediate-joiners-only
Location: Abu Dhabi, UAE
Type: full_time · Level: senior
Monthly salary: AED 7,500 to 8,500 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-04
Apply: https://www.linkedin.com/jobs/view/l2-it-support-engineer-senior-level-l2-immediate-joiners-only-at-ibt-no-1-outsourcing-company-in-middle-east-4461112437?_l=en

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## Description

• Work with a team of engineers & resolve assigned tickets by visiting client sites.

• End user support onsite by visiting client sites.

• Excellent knowledge on MS Windows 10, 11 operating system.

• Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.

• Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.

• Hands on experience and knowledge on RAID configurations.

• Knowledge on Server Migration for 2012 to 2022.

• Knowledge on Widows Server Clustering.

• Knowledge of troubleshooting IOS & MAC systems.

• Installation & troubleshooting or MS Office products.

• Strong troubleshooting knowledge of Outlook, Email issues.

• Strong Knowledge and experience on O365 Management Portal.

• Knowledge and experience on SharePoint and OneDrive.

• Knowledge and experience on Email Hosting Migrations, DNS Management.

• Knowledge on MS Azure, MS InTunes & Cloud technologies.

• Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.

• Ability to install/configure & troubleshoot various types of printers.

• Ability to configure email accounts, outlook on PC & Mobile devices.

• Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.

• Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration.

• Understanding of Windows Servers & Hyper-V, Virtualization.

• Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.

• Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.

• Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN.

• Knowledge of Video Conferencing systems.

• Knowledge on CCTV, NVR, DVR configuration and settings.

• Demonstrate proactive approach. Identify and suggest possible improvements on procedures

• Carry out preventive maintenance as per the scheduled calendar.

• Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.

• Excellent attitude towards user support & possess strong communication skills

Work Experience:

7+ Years.

Salary:

7,500 - 8,500 AED Per Month

Location:

Abu Dhabi

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## Requirements

7+ years of work experience in IT support with on-site client visits; strong knowledge of Windows operating systems (Windows 10/11) and Windows Server versions (2012-2022); experience with Active Directory, GPO, DHCP/DNS; familiarity with O365 management, SharePoint, OneDrive, and email hosting migrations; exposure to virtualization (Hyper-V); knowledge of backups (Veeam, Acronis, Cloud backups); networking basics (LAN/WAN, Wi-Fi APs); experience with Firewalls (FortiGate, SonicWall, Sophos) and VPNs (IPsec/SSL); knowledge of storage (NAS/QNAP), data migration, and CCTV/NVR/DVR configurations; onsite IT support and preventive maintenance; strong communication skills.

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