# Sales Operations Manager — Sphere Recruitment

Canonical: https://jobxdubai.com/jobs/li-4457912025-sales-operations-manager
Location: Abu Dhabi, UAE
Type: full_time · Level: senior
Monthly salary: AED 18,000 to 30,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-26
Apply: https://www.linkedin.com/jobs/view/sales-operations-manager-at-sphere-recruitment-4457912025?_l=en

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## Description

Role: Manager – Sales Operations

Location: Abu Dhabi

This is a senior operational leadership role responsible for overseeing sales administration, customer onboarding, transaction management, documentation, compliance, and post-sales support, while ensuring a seamless experience from reservation through SPA execution and transaction completion.

Key Responsibilities:

• Lead, coach, and develop the Sales Support team, driving performance and a customer-centric culture.

• Oversee the end-to-end sales transaction lifecycle, including reservations, SPA preparation, onboarding, documentation, and completion.

• Ensure compliance with KYC, governance, regulatory, and audit requirements.

• Manage customer requests, amendments, cancellations, refunds, transfers, and complex cases.

• Partner closely with Sales, Sales Operations, Finance, Legal, Customer Management, Development, and IT.

• Drive process improvements, automation, SOP development, and operational efficiency.

• Oversee Salesforce/CRM data integrity, reporting, KPIs, and transaction management systems.

• Support project launches, sales campaigns, and high-volume sales periods.

• Identify opportunities to improve turnaround times, service quality, and the overall customer experience.

What We're Looking For:

• Bachelor’s degree in Business Administration, Marketing, Real Estate, Finance, or a related discipline.

• 10–15 years of relevant experience in sales support, sales operations, sales administration, customer service, or related functions.

• 8–10 years of people management experience leading operational or customer-facing teams.

• Strong experience within real estate development, property, or a related industry is highly preferred.

• Proven expertise in customer transactions, sales documentation, SPA administration, KYC, and compliance.

• Hands-on experience with Salesforce/CRM and transaction management systems.

• Strong analytical, reporting, stakeholder management, and process improvement capabilities.

• Excellent leadership skills, with a strong focus on team development, governance, and customer experience.

If you are an experienced sales support leader who thrives in a fast-paced environment and is passionate about operational excellence, customer experience, and continuous improvement, we would love to hear from you.

#Hiring #SalesSupport #SalesOperations #RealEstateJobs #RealEstate #Leadership #CustomerExperience #Salesforce #DubaiJobs

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## Requirements

Bachelor’s degree in Business Administration, Marketing, Real Estate, Finance, or a related discipline. 10–15 years of relevant experience in sales support, sales operations, sales administration, customer service, or related functions. 8–10 years of people management experience leading operational or customer-facing teams. Strong experience within real estate development, property, or a related industry is highly preferred. Proven expertise in customer transactions, sales documentation, SPA administration, KYC, and compliance. Hands-on experience with Salesforce/CRM and transaction management systems.

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