# IT Support-Dispatch/Freelance — TECEZE

Canonical: https://jobxdubai.com/jobs/li-4457694095-it-support-dispatch-freelance
Location: Abu Dhabi, UAE
Type: freelance · Level: mid
Monthly salary: AED 10,000 to 14,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-26
Apply: https://www.linkedin.com/jobs/view/it-support-dispatch-freelance-at-teceze-4457694095?_l=en

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## Description

Job Title: IT Support Specialist – Backfill

Job Overview:

We are looking for a reliable and flexible IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable

Key Responsibilities

• :Provide on-site IT support for desktops, laptops, and peripheral devices

• .Install, configure, and maintain hardware and software as per organizational standards

• .Perform IMAC (Install, Move, Add, Change) activities for IT assets

• .Handle hardware and software troubleshooting, including break-fix support

• .Coordinate with OEM/vendors for hardware repairs, replacements, and escalations

• .Manage and maintain IT inventory, including asset tracking and documentation

• .Perform system imaging for laptops and desktops

• .Support printer setup, troubleshooting, and network printer installations

• .Assist in conference room setup, AV support, and meeting room technologies

• .Provide VIP/end-user support with high-touch service

• .Support Office 365-related issues and general user account troubleshooting

• .Install and troubleshoot compliance/security software

• .Provide support for Mac devices alongside Windows systems

• .Ensure adherence to defined Service Level Agreements (SLAs)

• .Document incidents, resolutions, and maintain knowledge base articles

• .Support after-hours activities, events, and recurring meetings when required

.Required Skills & Qualifications

• :Strong knowledge of desktop/laptop troubleshooting and configuration

• .Hands-on experience with hardware support and peripheral devices

• .Basic networking knowledge including DHCP, DNS, and LAN connectivity

• .Experience in printer/network printer setup and troubleshooting

• .Familiarity with Office 365 support

• .Good communication and interpersonal skills

• .Ability to work independently in a dynamic environment

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## Requirements

Strong knowledge of desktop/laptop troubleshooting and configuration; Hands-on experience with hardware support and peripheral devices; Basic networking knowledge including DHCP, DNS, and LAN connectivity; Experience in printer/network printer setup and troubleshooting; Familiarity with Office 365 support; Good communication and interpersonal skills; Ability to work independently in a dynamic environment.

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