# Assistant Guest Relations Manager — Sunset Hospitality Group

Canonical: https://jobxdubai.com/jobs/li-4457490774-assistant-guest-relations-manager
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-25
Apply: https://www.linkedin.com/jobs/view/assistant-guest-relations-manager-at-sunset-hospitality-group-4457490774?_l=en

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## Description

About the job

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

TAPASAKE is a Japanese-led dining concept with Mediterranean influence, reopening at One Za'abeel . Combining the precision of Japanese cuisine with the warmth of the Mediterranean, Tapasake brings together its signature restaurant, the UAE's longest suspended infinity pool.

We are looking for a polished and proactive Assistant Guest Relations Manager to support the guest experience across Tapasake's restaurant, pool, and Sky Lounge, from reservation through to departure.

Key Responsibilities:

• Support the Guest Relations Manager in managing reservations and table/cabana allocation across the venue's restaurant, pool, and Sky Lounge.

• Build and maintain relationships with VIP guests, regulars, and key contacts to drive repeat visits.

• Greet and personally host VIP arrivals, ensuring a seamless welcome and handover to service teams.

• Maintain and grow the guest database/CRM, tracking preferences, spend history, and special occasions.

• Support coordination with promoters, hosts, and marketing on guest list management for key nights and events.

• Handle guest feedback and resolve service issues promptly and diplomatically.

• Work closely with floor, bar, and kitchen management to align VIP guest flow with service capacity.

• Support recruitment, training, and coaching of the Guest Relations/Host team alongside the Guest Relations Manager.

Ideal Candidate:

• Minimum 2-3 years' experience in a Guest Relations, VIP Host, or similar guest-facing role within luxury restaurants, beach/pool clubs, or 5-star hospitality — new-opening experience a plus.

• Strong network within Dubai's hospitality/nightlife scene preferred.

• Excellent interpersonal and relationship-building skills with a discreet, polished manner.

• Proficient with reservation/CRM systems.

• Strong problem-solving skills under pressure during high-volume peak periods.

• Fluent English; Arabic, French, Russian, or Japanese a strong advantage given the clientele and brand.

• Flexible to work evenings, weekends, and public holidays in a fast-paced hospitality environment.

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## Requirements

Minimum 2-3 years' experience in a Guest Relations, VIP Host, or similar guest-facing role within luxury restaurants, beach/pool clubs, or 5-star hospitality — new-opening experience a plus.
Fluent English; Arabic, French, Russian, or Japanese a strong advantage given the clientele and brand.
Proficient with reservation/CRM systems.

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