# Customer Service Officer — Majid Al Futtaim

Canonical: https://jobxdubai.com/jobs/li-4457474357-customer-service-officer
Location: Dubai, UAE
Type: full_time · Level: entry
Monthly salary: AED 5,000 to 9,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-25
Apply: https://www.linkedin.com/jobs/view/customer-service-officer-at-majid-al-futtaim-4457474357?_l=en

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## Description

JOB TITLE

Global Snow - Customer Service Officer | MAF Entertainment | Slope

Role Summary

The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.

ROLE PROFILE

• Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process.

• Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries.

• Support revenue growth through effective upselling and cross-selling techniques.

• Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures.

• Maintain food hygiene and safety standards to ensure all food and beverages are served safely.

• Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies.

• Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures.

• Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.

Requirements

• Minimum High School Certificate required.

• 0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred.

• Strong customer service orientation with a focus on guest satisfaction.

• Excellent verbal and written communication skills.

• Team-oriented, energetic, friendly, and outgoing personality.

• Basic English proficiency and computer literacy required.

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## Requirements

Minimum High School Certificate required.
0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred.
Strong customer service orientation with a focus on guest satisfaction.
Excellent verbal and written communication skills.
Team-oriented, energetic, friendly, and outgoing personality.
Basic English proficiency and computer literacy required.

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