# L2 IT Support Engineer (Senior Level L2) — IBT: No. 1 BPO Company in Middle East

Canonical: https://jobxdubai.com/jobs/li-4455006619-l2-it-support-engineer-senior-level-l2
Location: Abu Dhabi, UAE
Type: full_time · Level: senior
Monthly salary: AED 9,000 to 10,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-22
Apply: https://www.linkedin.com/jobs/view/l2-it-support-engineer-senior-level-l2-at-ibt-no-1-bpo-company-in-middle-east-4455006619?_l=en

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## Description

• Work with a team of engineers & resolve assigned tickets by visiting client sites.

• End user support onsite by visiting client sites.

• Excellent knowledge on MS Windows 10, 11 operating system.

• Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.

• Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.

• Hands on experience and knowledge on RAID configurations.

• Knowledge on Server Migration for 2012 to 2022.

• Knowledge on Widows Server Clustering.

• Knowledge of troubleshooting IOS & MAC systems.

• Installation & troubleshooting or MS Office products.

• Strong troubleshooting knowledge of Outlook, Email issues.

• Strong Knowledge and experience on O365 Management Portal.

• Knowledge and experience on SharePoint and OneDrive.

• Knowledge and experience on Email Hosting Migrations, DNS Management.

• Knowledge on MS Azure, MS InTunes & Cloud technologies.

• Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.

• Ability to install/configure & troubleshoot various types of printers.

• Ability to configure email accounts, outlook on PC & Mobile devices.

• Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.

• Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration.

• Understanding of Windows Servers & Hyper-V, Virtualization.

• Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.

• Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.

• Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN.

• Knowledge of Video Conferencing systems.

• Knowledge on CCTV, NVR, DVR configuration and settings.

• Demonstrate proactive approach. Identify and suggest possible improvements on procedures

• Carry out preventive maintenance as per the scheduled calendar.

• Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.

• Excellent attitude towards user support & possess strong communication skills

Work Experience:

7+ Years.

Salary:

9000 -10000 AED Per Month

Location:

Abu Dhabi

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## Requirements

7+ years IT support experience; on-site end-user support at client sites; strong knowledge of Windows Server environments (2012-2022); experience with Active Directory, GPO, DHCP/DNS; familiarity with network fundamentals (LAN/WAN, Wi-Fi); experience with backup and virtualization technologies; ability to install/configure/troubleshoot printers and various collaboration tools (Outlook, O365, SharePoint/OneDrive).

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