# Senior IT Support Engineer L2 - Al Ain Location — IBT: No. 1 BPO Company in Middle East

Canonical: https://jobxdubai.com/jobs/li-4452898684-senior-it-support-engineer-l2-al-ain-location
Location: Abu Dhabi, UAE
Type: full_time · Level: senior
Monthly salary: AED 7,500 to 7,500 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-19
Apply: https://www.linkedin.com/jobs/view/senior-it-support-engineer-l2-al-ain-location-at-ibt-no-1-bpo-company-in-middle-east-4452898684?_l=en

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## Description

• End user support onsite at the client sites.

• Excellent knowledge on MS Windows 10, 11 operating systems.

• Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.

• Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.

• Hands on experience and knowledge on RAID configurations.

• Knowledge on Server Migration for 2012 to 2022.

• Knowledge on Widows Server Clustering.

• Knowledge of troubleshooting IOS & MAC systems.

• Installation & troubleshooting or MS Office products.

• Strong troubleshooting knowledge of Outlook, Email issues.

• Strong Knowledge and experience on O365 Management Portal.

• Knowledge and experience on SharePoint and OneDrive.

• Knowledge and experience on Email Hosting Migrations, DNS Management.

• Knowledge on MS Azure, MS InTunes & Cloud technologies.

• Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.

• Ability to install/configure & troubleshoot various types of printers.

• Ability to configure email accounts, outlook on PC & Mobile devices.

• Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.

• Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration.

• Understanding of Windows Servers & Hyper-V, Virtualization.

• Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.

• Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.

• Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN.

• Knowledge of Video Conferencing systems.

• Knowledge on CCTV, NVR, DVR configuration and settings.

• Demonstrate proactive approach. Identify and suggest possible improvements on procedures.

• Carry out preventive maintenance as per the scheduled calendar.

• Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.

• Excellent attitude towards user support & possess strong communication skills.

• Must have driving licenses & Car

Work Experience:

7 Years.

Certification:

MCSE / MCP / MCITP

MCSA

CCNA

Location:

Al Ain - Abu Dhabi

Salary:

7,500 AED Per Month.

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## Requirements

7 years of work experience in IT support or related; MCSE / MCP / MCITP; driving license and car.

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