# IT Operations Support Engineer (EUS & NOC) — Confidential

Canonical: https://jobxdubai.com/jobs/li-4452850084-it-operations-support-engineer-eus-noc
Location: Abu Dhabi, UAE
Type: full_time · Level: mid
Monthly salary: AED 15,000 to 22,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-18
Apply: https://www.linkedin.com/jobs/view/it-operations-support-engineer-eus-noc-at-confidential-4452850084?_l=en

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## Description

We are seeking a proactive IT Operations Support Engineer to join our technology operations team. This role combines End User Services (EUS) and Service Desk/NOC responsibilities, supporting end users while ensuring the continuous monitoring and availability of IT systems and services.

Key Responsibilities

• Provide technical support for desktops, laptops, Microsoft 365, and workplace technologies.

• Troubleshoot and resolve user incidents, service requests, and technical issues.

• Support user onboarding, account provisioning, and device deployments.

• Monitor IT infrastructure, networks, systems, and applications to identify and respond to incidents.

• Escalate critical issues to appropriate support teams and vendors when necessary.

• Maintain accurate documentation of incidents, resolutions, and operational procedures.

• Ensure compliance with service levels (SLAs) and operational standards.

• Collaborate with internal teams to improve service stability and user experience.

• Participate in shift-based and on-call support as required.

Requirements

• 3+ years of experience in IT Support, Service Desk, NOC, or End User Services.

• Hands-on experience with Microsoft 365, Windows operating systems, and endpoint support.

• Knowledge of incident management and IT service management processes.

• Familiarity with infrastructure monitoring and ticketing tools.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service abilities.

• Ability to work in a fast-paced operational environment.

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## Requirements

3+ years of experience in IT Support, Service Desk, NOC, or End User Services. Hands-on experience with Microsoft 365, Windows operating systems, and endpoint support. Knowledge of incident management and IT service management processes. Familiarity with infrastructure monitoring and ticketing tools. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to work in a fast-paced operational environment.

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