# IT Support Specialist - UAE — OBT Group

Canonical: https://jobxdubai.com/jobs/li-4452575379-it-support-specialist-uae
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 8,000 to 12,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-18
Apply: https://www.linkedin.com/jobs/view/it-support-specialist-uae-at-obt-group-4452575379?_l=en

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## Description

Job Description

With over two decades of experience, our team at OBT offers a long-standing tradition of shipping and logistics expertise, along with strong connections to a network of leading ship owners, operators, and local logistics specialists.

Looking for your next opportunity?

At OBT Group, we are seeking a dedicated IT Support Specialist to support our UAE head office and international network of offices.
In this role, you will provide first-line IT support, manage helpdesk tickets, administer Microsoft 365, and support users with hardware, software, connectivity, onboarding, and access requirements.
The successful candidate will have strong problem-solving and communication skills, a customer-focused approach, and the ability to support remote and distributed teams while contributing to the continuous improvement of our IT services.

Job Requirements

• Practical experience in an IT support / helpdesk role, including supporting remote and distributed users

• Strong working knowledge of hardware troubleshooting & common business software

• Open to candidates at any stage of their IT career, from early-career IT support professionals to more experienced candidates

• Bachelor’s degree / Diploma degree in IT, Computer Science, or a related field (or equivalent practical experience)

• 2+ years of experience in an IT support / helpdesk function

• Proficiency in Microsoft 365 administration, Windows 10/11, and IT helpdesk/ticketing systems

Job Responsibilities

• Provide first-line (helpdesk) IT support to end users across hardware, software, and connectivity issues, including staff working remotely or from other office locations

• Log, triage, and resolve IT support tickets within agreed timeframes, escalating more complex issues where needed

• Administer and support Microsoft 365, Microsoft Entra ID & Microsoft Intune, including user accounts, mailboxes, licensing, and basic access management

• Support IT onboarding and offboarding, including account setup/deactivation and hardware provisioning

• Set up, configure, and maintain laptops, desktops, and peripherals; own asset management systems

• Maintain clear documentation of recurring issues, fixes, and standard IT support procedures

• Bring new ideas to enhance our teams’ abilities across the group

Job Benefits

• Competitive Salary

• Comprehensive Medical Insurance.

• Complimentary Lunch provided.

• Company Mobile

• A collaborative, diverse, and supportive team environment fostering growth and development.

• 30 Calendar Days of Paid Annual Leave

• Annual Flight Ticket.

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## Requirements

Practical experience in an IT support / helpdesk role, including supporting remote and distributed users. Strong working knowledge of hardware troubleshooting & common business software. Open to candidates at any stage of their IT career, from early-career IT support professionals to more experienced candidates. Bachelor’s degree / Diploma degree in IT, Computer Science, or a related field (or equivalent practical experience). 2+ years of experience in an IT support / helpdesk function. Proficiency in Microsoft 365 administration, Windows 10/11, and IT helpdesk/ticketing systems.

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