# Head of Agency Operations (Traffic Manager/Lead) — Salt

Canonical: https://jobxdubai.com/jobs/li-4452238546-head-of-agency-operations-traffic-manager-lead
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 35,000 to 60,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-17
Apply: https://www.linkedin.com/jobs/view/head-of-agency-operations-traffic-manager-lead-at-salt-4452238546?_l=en

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## Description

Head of Agency Operations / Head of Traffic Management

Location: Dubai, UAE

Industry: Social, Creative & Production Agency

The Role

We are looking for a highly organised and commercially minded Head of Agency Operations / Head of Traffic Management to take ownership of the agency's day-to-day workflow, processes and delivery.

This is a key senior role responsible for ensuring work moves efficiently across Creative, Social, Production, Strategy and Account Management - with clear processes, realistic timelines and strong accountability across the business.

The ideal candidate will come from a fast-paced creative, social, digital, advertising or production agency and will be comfortable bringing structure to a busy, high-volume environment.

Key Responsibilities

• Own the agency-wide traffic and workflow management across all departments

• Build and implement efficient processes, systems and ways of working

• Manage resource allocation, capacity and workload across teams

• Ensure projects are correctly briefed, scheduled and delivered on time

• Identify bottlenecks and proactively resolve workflow issues

• Work closely with Account, Creative, Production and Strategy leads

• Oversee project timelines, deadlines and priorities across multiple clients

• Introduce greater visibility around team capacity and utilisation

• Improve communication and handovers between departments

• Establish clear standards, processes and accountability across the agency

• Lead and develop the Traffic / Operations function

• Support senior leadership with forecasting, resource planning and operational reporting

• Continuously review and improve agency processes as the business grows

The Ideal Candidate

• 8+ years' experience within a creative, social, digital, advertising or production agency

• Strong experience in Traffic, Agency Operations, Project Management or Creative Operations

• Experience managing complex workflows across multiple agency departments

• Proven ability to build and improve agency processes from the ground up

• Strong understanding of creative and production workflows

• Excellent organisational and prioritisation skills

• Confident managing senior stakeholders and challenging teams when required

• Comfortable working in a fast-paced, high-volume agency environment

• Strong leadership skills with experience managing or mentoring operational/traffic teams

• Commercially aware with a strong understanding of agency profitability, resource and capacity

• Dubai/UAE agency experience preferred

What We're Looking For

This isn't simply a Traffic Manager role - we're looking for someone who can own how the agency operates.

Someone who can bring structure without slowing the creative process down, improve efficiency across teams and create a scalable operational framework for a growing social, creative and production agency.

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## Requirements

8+ years' experience within a creative, social, digital, advertising or production agency
Strong experience in Traffic, Agency Operations, Project Management or Creative Operations
Experience managing complex workflows across multiple agency departments
Proven ability to build and improve agency processes from the ground up
Strong understanding of creative and production workflows
Excellent organisational and prioritisation skills
Confident managing senior stakeholders and challenging teams when required
Comfortable working in a fast-paced, high-volume agency environment
Strong leadership skills with experience managing or mentoring operational/traffic teams
Commercially aware with a strong understanding of agency profitability, resource and capacity

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