# Receptionist — 321 Sports

Canonical: https://jobxdubai.com/jobs/li-4450302144-receptionist
Location: Abu Dhabi, UAE
Type: full_time · Level: entry
Monthly salary: AED 4,000 to 6,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-07
Apply: https://www.linkedin.com/jobs/view/receptionist-at-321-sports-4450302144?_l=en

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## Description

Key Responsibilities

Customer Service & Front Desk Operation

s• Welcome members and visitors with a positive and professional attitude

.• Handle check-in and check-out processes efficiently

.• Manage inquiries via phone, WhatsApp, email, and booking platforms using approved scripts/SOPs

.• Ensure reception and retail display areas are clean, tidy, and visually appealing

.• Handle lost & found, incident reports, booking amendments/cancellations, and general admin tasks

.
Membership sales & court bookin

gs• Promote and sell memberships, sports bookings (Tennis, Padel, Football, Cricket, Badminton, etc.), fitness classes, and other program

s.• Conduct basic facility tours, identifying customer goals and matching solutions to need

s.• Hit monthly sales targets and contribute to team sales result

s.• Generate leads proactively and conduct follow-ups to convert them into bookings/membership

s.• Maintain accurate CRM records, membership agreements, and waiver documentatio

n.
Retail & F&B Sa

les• Promote and sell retail items (sports merchandise, accessories, apparel, etc

.).• Promote F&B offerings (grab-and-go items, protein snacks, hydration products, etc

.).• Upsell relevant items aligned with customer needs (e.g., water bottles for players, energy and recovery drinks before and after classe

s).• Ensure visual merchandising standards are maintained and replenish

ed.• Process POS sales transactions accurately and according to finance procedur

es.
Stock Control (Retail & F&am

p;B)• Conduct stock counts for retail and F&B according to SOPs (daily spot checks/weekly counts/monthly invento

ry).• Monitor stock levels and notify the line manager when reordering is nee

ded.• Receive deliveries, verify quantities and quality, and update stock tracking sheets/inventory l

ogs.• Reduce wastage by applying FEFO/expiry management (First Expired, First Out) for F&am

p;B.
Customer Retention & Relationship Manag

ement• Build rapport with members and ensure their needs are

met.• Support complaint handling using the facility’s complaint log

SOP.• Assist in customer engagement activities, campaigns, and retention prog

rams.
Administration & Rep

orting• Maintain daily checklists, cash control sheets, and lead tra

cking.• Prepare daily sales reports (memberships + F&B + re

tail).• Ensure all membership and booking documents are completed per

SOPs.• Ensure compliance with company policies and Health & Safety proce

dures.
Skills & Attributes R

equired• Excellent customer service and interpersonal communication

skills.• Strong sales mindset, confident in selling memberships, retail, and F&B

items.• Organized, proactive, reliable, and detail-or

iented.• Ability to multitask and remain calm under pressure in a busy envir

onment.• Good level of computer literacy (CRM systems, emails, POS, spreads

heets).• Flexible to work weekends, evenings, holidays, peak seasons, and

events.
Qualifications & Ex

perience• 1–2 years’ experience in customer service, hospitality, multi-sports venue reception, or retai

l sales.• Experience in membership sales, Padel and Tennis operations is highly de

sirable.• Fluency in English required; Arabic or additional languages are

a plus.

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## Requirements

Qualifications & Experience: 1–2 years’ experience in customer service, hospitality, multi-sports venue reception, or retail sales. Experience in membership sales, Padel and Tennis operations is highly desirable. Fluency in English required; Arabic or additional languages are a plus.

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