# Guest Relations Agent – Russian Speaker — Palazzo Versace Dubai

Canonical: https://jobxdubai.com/jobs/li-4448160241-guest-relations-agent-russian-speaker
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 6,000 to 9,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-03
Apply: https://www.linkedin.com/jobs/view/guest-relations-agent-%E2%80%93-russian-speaker-at-palazzo-versace-dubai-4448160241?_l=en

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## Description

Main Responsibilities:

• Greet and welcome all guests with a warm and engaging demeanor, ensuring a seamless check-in and check-out experience.

• Serve as the main point of contact for Russian-speaking guests, assisting with all inquiries and requests.

• Anticipate guest needs and handle guest complaints with diplomacy and efficiency.

• Coordinate with all departments to ensure guest preferences and expectations are met.

• Promote hotel services, facilities, and upsell room categories and experiences.

• Handle VIP arrivals and ensure their stay exceeds expectations.

• Maintain updated guest profiles and preferences in the PMS.

• Provide personalized recommendations for local attractions, dining, and events.

• Maintain a strong presence in the lobby and public areas to assist guests proactively.

• Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.

Candidate Requirements:

• Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.

• Fluent in Russian and English (both written and spoken); additional languages are a plus.

• Impeccable grooming and professional appearance.

• Strong communication and interpersonal skills with a guest-first mindset.

• Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.

• Ability to work flexible hours, including weekends and holidays.

• High level of cultural awareness and sensitivity.

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## Requirements

Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel. Fluent in Russian and English (both written and spoken); additional languages are a plus. Impeccable grooming and professional appearance. Strong communication and interpersonal skills with a guest-first mindset. Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred. Ability to work flexible hours, including weekends and holidays. High level of cultural awareness and sensitivity.

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